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Service Delivery Coordinator

Date: Jun 2, 2025

Location:

Overland Park, KS, US

Company: Black & Veatch Family of Companies

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

**Company :** Black & Veatch Corporation

**Req Id :** 109104

**Opportunity Type :** Staff

**Relocation eligible :** No

**Full time/Part time :** Full-Time

**Project Only Hire :** No

**Visa Sponsorship Available:** No

Why Black and Veatch

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1.

Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

As the **IT Service Delivery Manager,** you will have the opportunity to:

+ Optimize enterprise-wide IT service delivery

+ Function as an IT contact for our corporate headquarters and regional offices

+ Develop strong relationships and foster collaboration across internal teams

+ Lead process improvements

+ Ensure a high-quality, seamless user experience across all IT interfaces

The Team

**Black & Veatch’s Business Enablement** consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services

Key Responsibilities

+ Establish and maintain strong working relationships with internal clients throughout the organization

+ Work with various groups within the organization as well as our external IT partners to ensure a high-quality, end-to-end user experience and alignment

+ Assess the IT needs of professionals, facilitate, initiate and provide recommendations for service delivery improvements

+ Provide oversite for the procurement, delivery, and set-up of IT equipment for existing and new locations

+ Project coordination for regional sites and other office activities

+ Collaboratively engage with executive leaders and assistants, addressing all IT related concerns

+ Lead and contribute to process improvement initiatives, identify opportunities to increase efficiency and service quality.

+ Act as a point of escalation for IT requests and incidents

+ Collaborate closely with other IT Service Delivery Managers, Business Relationship Leaders

+ Facilitate meetings or collaborative work group discussions and follow-up actions

+ Provide technical support for project sites and regional offices in the region

+ Coordinate mobilizations and demobilization activities for offices and project sites

Preferred Qualifications

+ A minimum of 5 years in IT Service Delivery experience

+ At least 3 years of experience in evaluating IT needs with end users, strong problem-solving skills, and the ability to troubleshoot technical issues effectively.

+ 2+ years capturing requirements and coordinating small projects

+ Strong analytical and problem-solving skills

+ Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.

+ Experience with ServiceNow and a proven history of successful process improvement implementations is a plus.

+ Knowledge of AV equipment, networking equipment, network and voice services

+ ITIL v3 or v4 certification is a plus

+ Bachelor's Degree preferred

This position offers a unique opportunity to work in a dynamic, collaborative environment. The ideal candidate will be customer service focused, detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.

+ Candidate must be available to travel occasionally if required.

+ Be able to lift up to 50 pounds and sit and stand for extended periods.

+ Occasional off hours and weekend work may be required

Minimum Qualifications

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Work Environment/Physical Demands

Normal office environment with a hybrid work schedule: 3 days in office and 2 days remote

Salary Plan

ITS: Information Technology Service

Job Grade

004

Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

For our EEO Policy Statement, please click.

**Notice to External Search Firms** : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

**Nearest Major Market:** Olathe

**Nearest Secondary Market:** Kansas City

**Job Segment:** Engineer, Engineering