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Description

As a Business Analyst II in our Customer Service PXT team, you will play a crucial role in analyzing data, identifying trends, and providing insights to improve our customer service predictive experience. This position requires a blend of analytical skills, business acumen, and a deep understanding of customer service processes.

Key job responsibilities

Key Responsibilities:

Analyze complex customer service data sets to identify patterns and trends

Develop and maintain predictive models to enhance customer experience

Collaborate with cross-functional teams to implement data-driven solutions

Create detailed reports and dashboards to communicate findings to stakeholders

Conduct regular performance evaluations of existing predictive models

Identify opportunities for process improvements and cost savings

Stay updated on industry best practices and emerging technologies in predictive analytics

Basic Qualifications

- 3+ years of tax, finance or a related analytical field experience

- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

- 3+ years of business or financial analysis experience

- Bachelor's degree or equivalent

- Experience with SQL

- Experience defining requirements and using data and metrics to draw business insights

Preferred Qualifications

- Experience in customer segmentation, customer behavior analysis, conjoint/trade-off modeling

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.