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Job Description

At Arnot Health, we believe that healing extends beyond clinical care—it’s about how we treat people, listen to their concerns, and walk with them through uncertainty. That’s where you come in. As a Part-Time Emergency Department Hospitality Navigator, you will serve as a vital bridge between patients, families, and the care team. You'll proactively ensure that everyone feels welcome, heard, and supported throughout their visit. With strong communication, active listening, and a service-first mindset, you’ll help transform challenging moments into compassionate, human-centered experiences.

This position reports directly to the Clinical Director of Patient Experience.

Your Schedule

We have two part-time openings, both Monday through Friday (no weekends required!):

+ Position 1: 12:00 PM – 5:00 PM

+ Position 2: 5:00 PM – 10:00 PM

What You’ll Do

As a Hospitality Navigator in the Emergency Department, you will:

+ Be a visible, welcoming presence for patients and families

+ Proactively communicate wait times, updates, and available services

+ Round regularly in waiting areas to offer comfort items like blankets and pillows

+ Provide emotional support using empathetic listening and de-escalation techniques

+ Assist patients in accessing hospital resources and technology

+ Collaborate with ED nurses, providers, and leadership to improve patient experience

+ Help orient and guide families and visitors throughout the facility

+ Respond to concerns and complaints, helping resolve or escalate as needed

+ Offer small comforts like games, puzzles, or conversation to reduce anxiety

+ Participate in team meetings, training, and initiatives that elevate the voice of the patient

What We’re Looking For

Education:

+ Preferred: Bachelor’s Degree

+ Will consider Associate’s Degree with 2+ years of relevant experience in healthcare or customer service

Experience:

+ 1–3 years in a customer service role required

+ Healthcare experience preferred

Skills & Qualities:

+ Outstanding interpersonal and communication skills

+ Ability to handle challenging situations with empathy and professionalism

+ Confident working independently and as part of a team

+ Able to prioritize and multitask in a dynamic environment

+ Comfortable being on your feet and moving throughout the department

Physical Requirements:

+ Frequent standing and walking

+ Ability to lift up to 20 lbs

+ Some reaching and stooping

Exposure Category:

+ Category II: No routine exposure to blood/body fluids, though unplanned Category I tasks may arise

Ready to help us create a more compassionate Emergency Department experience?

Requirements