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Description We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this role, you will handle a variety of customer inquiries and tasks, ensuring exceptional service and satisfaction. This is a long-term contract position offering a chance to develop your skills and grow within a supportive environment.

Responsibilities:

• Respond to incoming calls and provide accurate and helpful information to customers.

• Assist customers with inquiries related to billing, payments, and account updates.

• Accurately input data into systems, ensuring all customer information is up to date.

• Manage email correspondence to address customer concerns and follow up on unresolved issues.

• Process orders and handle credit card payments securely and efficiently.

• Schedule appointments and coordinate with other departments as needed.

• Maintain detailed records of customer interactions and transactions.

• Utilize Microsoft Excel and Word to create and update reports and documents.

• Provide support for both inbound and outbound call activities.

• Resolve customer complaints with professionalism and a focus on solutions. Requirements • Proven experience in a customer service or call center environment.

• Proficiency in handling inbound and outbound calls.

• Strong data entry skills with attention to detail.

• Familiarity with Microsoft Excel and Word.

• Excellent verbal and written communication abilities.

• Ability to manage multiple tasks and prioritize effectively.

• Comfortable processing payments and maintaining confidentiality.

• Strong problem-solving skills and a customer-focused mindset.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .