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Description We are looking for a success-driven Customer Service Representative to join our team in Guilford, Connecticut. This is a Contract to permanent position within the gas industry, offering an excellent opportunity to develop your skills in a dynamic and customer-focused environment. The ideal candidate will excel in providing detail-oriented support to clients through various communication channels and will contribute to ensuring smooth operational workflows.

Responsibilities:

• Handle inbound and outbound calls with efficiency, addressing customer inquiries and concerns.

• Manage appointment scheduling and dispatching to ensure timely service delivery.

• Perform accurate data entry tasks, including order processing and record maintenance.

• Respond to customer emails promptly, providing clear and helpful information.

• Utilize Microsoft Excel and Word for documentation and reporting purposes.

• Collaborate with team members to resolve customer issues and improve service quality.

• Maintain accurate and organized records of client interactions and service requests.

• Demonstrate basic office skills to support daily operational tasks and administrative needs.

• Ensure adherence to company policies and procedures during all customer interactions. Requirements • Proven experience in call center or customer service roles, with a focus on inbound and outbound calls.

• Proficiency in Microsoft Excel and Word for data management and documentation.

• Strong skills in data entry and maintaining organized records.

• Ability to handle email correspondence effectively and professionally.

• Familiarity with scheduling appointments and dispatching services.

• Excellent communication and problem-solving abilities.

• Basic office skills to support operational and administrative tasks.

• High level of attention to detail and organizational skills. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .