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Description

Are you someone who enjoys creating meaningful connections, solving problems, and providing exceptional customer experiences? Are you passionate about building loyalty through effective communication and service excellence? Our client is seeking a Customer Service Representative, and this could be your next exciting career opportunity!

Key Details:

+ Visa Sponsorship: Not available now or in the future for this position.

+ Work Location: 100% onsite.

+ Work Schedule: Monday - Friday, with flexible start times between 7:00 AM and 8:00 AM; shift ends between 4:00 PM and 5:00 PM.

+ Duration: currently approved through January 2026 with potential for extension

Major Purpose

As a Customer Service Representative, you will focus on enhancing customer satisfaction and retention by providing information, solutions, and frontline support to customers, channel partners, and internal company personnel. Your work will help foster positive relationships and drive business success while maintaining high service standards.

Your responsibilities will include:

+ Addressing customer inquiries and providing advanced product or service information to resolve issues.

+ Recording and processing custom/special customer orders while navigating ambiguous delivery expectations.

+ Responding promptly to escalated issues and managing necessary approvals.

+ Building relationships with customers by proactively contacting them to understand their needs and resolve complaints.

+ Updating CRM systems with relevant customer interactions, scheduling follow-ups, and ensuring accurate documentation for business development activities.

+ Using guided methods to clarify customer requirements during interviews and sales discussions.

+ Supporting customers in leveraging the organization’s products/services, ultimately strengthening loyalty.

+ Adhering to company policies, procedures, and regulatory codes while accessing managerial guidance for exceptions.

+ Continuously growing and maintaining your knowledge of industry trends, policies, and relevant technology through professional development activities.

About Robert Half

We unite exceptional talent with outstanding companies, delivering innovative staffing solutions globally. At Robert Half, we believe in building meaningful careers and thriving business relationships rooted in ethical practices and unmatched expertise. Connect with our team today about this opportunity by calling us at (563) 359-7535!

Requirements

What We’re Looking For:

Skills & Abilities:

+ Customer-Focused Approach: You have a natural ability to prioritize customer needs.

+ Strong interpersonal and communication skills, including rapport building and digital engagement.

+ Talent in navigating customer challenges, handling buyer indifference, and turning servicing opportunities into sales conversations.

+ A commitment to developing and strengthening customer loyalty through meaningful interactions.

Professional Knowledge:

+ Familiarity with customer motivations, buying influences, and effective questioning techniques.

+ A proven skill set in mastering service conversations while addressing challenges head-on.

Experience:

+ 7+ months of Customer Support experience (experience in Sales is a preferred bonus).

+ Knowledge of straightforward procedures, systems, or platforms related to customer interaction.

+ Enthusiasm for professional growth through training, coaching, and ongoing education about relevant practices and product/service innovations.

Why You Should Apply:

This role isn’t just another job—it’s an opportunity to make a difference. You will play a key role in maintaining and strengthening customer relationships, developing skills that will bolster your career, and becoming a vital part of a team that values expertise and customer care.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .