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Description We are looking for a dedicated Customer Relations & Accounts Receivable Support Analyst to join our team in Land O’ Lakes, Florida. In this Contract-to-permanent role, you will play a pivotal part in ensuring the accuracy of patient accounts while providing exceptional support to patients regarding billing and payment inquiries. This position requires strong analytical skills, attention to detail, and the ability to effectively resolve account-related issues.

Responsibilities:

• Ensure compliance with federal and state regulations related to patient billing, statements, and bad debt processes.

• Conduct outbound calls to follow up on patient balances, assist with financial applications, and propose payment solutions, including setting up payment plans.

• Respond to incoming patient calls and correspondence, providing support with account resolutions and payment plan arrangements.

• Serve as a resource for complex account cases, utilizing advanced problem-solving skills to determine the best course of action.

• Analyze patient balance inventories to develop strategies for work assignments and demonstrate proficiency with patient account and vendor software systems.

• Identify and report process inefficiencies within patient balance collection activities to management.

• Act as a liaison between home office and hospital leadership regarding patient balance disputes and refund issues.

• Troubleshoot and resolve issues related to payment processing and credit card transactions, including issuing refunds when necessary.

• Reconcile payments and charges across various insurance types, including commercial, Worker’s Comp, Auto, and VA, escalating discrepancies as needed.

• Conduct audits to ensure compliance with bad debt approval processes and quality assurance for account work completed by team members. Requirements • Proficiency in accounting software systems, including CRM and ERP platforms.

• Strong knowledge of accounts receivable, billing, and payment reconciliation processes.

• Experience with medical billing, collections, and patient account management.

• Ability to analyze financial data and identify discrepancies or inefficiencies.

• Excellent communication and problem-solving skills, particularly in resolving patient account issues.

• Familiarity with insurance claims processing and eligibility verification.

• Demonstrated ability to comply with regulatory requirements and internal controls.

• Strong organizational and time management skills to handle multiple assignments effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .