"Alerted.org

Public Works Customer Service Clerk

Print (https://www.governmentjobs.com/careers/deschutes/jobs/newprint/4953935)

Apply



Public Works Customer Service Clerk

Salary

$3,874.41 - $4,944.81 Monthly

Location

Bend, OR

Job Type

Regular, full time, full benefits

Job Number

2025-00088

Department

Solid Waste

Opening Date

05/29/2025

Closing Date

6/16/2025 11:59 AM Pacific

Bargaining Unit

IUOE

+ Description

+ Benefits

+ Questions

Summary

ABOUT THE DEPARTMENT:

The Solid Waste Department is responsible for the proper management of solid waste generated in Deschutes County. The Department operates Knott Landfill and four rural transfer stations where the public, contractors and waste collection companies deliver waste for disposal at Knott Landfill in Bend.

ABOUT THE COUNTY:

We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.

ABOUT THE JOB:

As a Public Works Customer Service Clerk, you will have the opportunity to interact and provide prompt and courteous service to our customers. This position is responsible for administrative and customer service duties such as telephone, processing transactions, creating forms and documents, data entry, scanning, and directing public to appropriate places or staff.

The Public Works Customer Service Clerk is based in the Solid Waste Administration building. This position is the primary contact that the community has with the department, and the impression from that interaction reflects on the quality of our operations and the positive customer experience.

This position works a Monday to Friday, 8 hour per day schedule.

Key Responsibilities:

+ Provides customer service to internal/external customers; including operation of a multi-line phone, maintaining a friendly, professional image.

+ General administrative duties, including processing mail, record upkeep, office support, filing, scanning, and use of various office equipment within the department.

+ Completes routine office forms and records. Records intake information; enters data in systems; processes payments.

What You Will Bring:

Knowledge of or experience with:

+ Strong human relations skills and the ability to interact with and communicate clearly with all types of people, including elected officials, management, the public, and co-workers.

+ Basic knowledge of clerical and office procedures and methods.

+ Computer use and data entry.

Skill in:

+ Customer service and direct interaction with the public.

+ Working well with or without direction, to prioritize and handle several projects with deadlines simultaneously.

+ Establishing and maintaining cooperative working relationships with co-workers, citizens, developers, advocates, and regional agencies.

We hope you’ll consider joining our talented team.

*This job posting is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function.

Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.

Review the full job description by clickinghere. (https://www.governmentjobs.com/careers/deschutes/classspecs)

Compensation

$3,874.41 to $4,944.81 per month for a 173.33 hour work month. Excellent County benefit package when eligible. This union-represented position is available immediately.

BENEFITS:

Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE (https://www.deschutes.org/sites/default/files/fileattachments/human\_resources/page/682/2025\_deschutes\_county\_benefits\_guide\_-\_final.pdf) for full benefit details.

Minimum Qualifications

+ High school diploma or GED equivalent;

+ AND one (1) year of customer service experience, including data entry and payment processing;

+ OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the essential functions of the job.

Preferred Qualifications:

+ Experience in direct interaction with public.

Necessary Special Requirements

Driving is a requirement for this position. Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.

Physical Requirements:Must have the ability to work in an office that is environmentally controlled; possess sufficient hand coordination to perform keyboarding and data entry; arm/hand movements to retrieve work materials and operate a variety of general office equipment. The position is frequently required to sit, walk, stoop, bend, kneel, reach, stand, grasp, talk, hear, see, and lift up to 10 pounds.

Must be able to work additional hours and a flexible schedule when needed, including Saturdays, Sundays, and holidays, to meet the needs of the department and emergencies.

Deschutes County is proud to be an equal opportunity employer. We strive to build an inclusive environment that encourages, supports, and represents the diverse voices and needs of our communities. All are encouraged to apply - we welcome diverse perspectives and experiences.

If you are a veteran and would like to apply for Veterans' Preference, please click HERE (https://www.deschutes.org/hr/page/veterans-preference-information-and-instructions) for information.

Excellent County benefit package when eligible.

Deschutes County offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following 1 month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees.

Employer paid benefit offerings include:

+ Life Insurance for employee and dependents

+ Accidental Death and Dismemberment Insurance

+ Long-term Disability Insurance

+ Employee Assistance Program

+ Retirement Program through Oregon PERS

+ Time Management Leave

Employee paid voluntary benefit offerings include:

+ 125 Flexible Spending Program

+ 457 Deferred Compensation Program

+ Supplemental Life and Accident Insurance

To learn more about Deschutes County's generous benefit offerings, please visitwww.deschutes.org/hrand click on Employee Benefits.

01

This position requires a High school diploma or GED equivalent; AND one (1) year of customer service experience, including data entry and payment processing; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the essential functions of the job. Do you meet the requirements as listed above?

+ Yes

+ No

02

Please describe how you meet the minimum qualifications as listed above. Be specific with regard to education and years of experience.

03

Preference will be given for experience with customer service when working directly with the public. Have you worked in a customer service position that included direct interactions with the public?

+ Yes

+ No

04

If yes, please describe your customer service experience interacting directly with the public.

05

This position requires experience with basic computer data entry. Do you have this experience?

+ Yes

+ No

06

If yes, please describe your experience working with data entry.

07

Please give an example of a time when you had multiple projects due at the same time and how you handled the situation.

08

Please give an example of a time you had a difficult customer service situation and how you resolved it.

Required Question

Employer

Deschutes County Human Resources

Address

1300 NW Wall Street Suite 201Bend, Oregon, 97703

Phone

(541) 388-6553

Website

https://www.deschutes.org/jobs

Apply

Please verify your email addressVerify Email