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Emergency Services Deployment Operator (911 Operator)

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Emergency Services Deployment Operator (911 Operator)

Salary

$39,927.00 - $59,721.00 Annually

Location

Michigan, MI

Job Type

Certified-Regular Civil Service

Job Number

20250401313948SMB

Department

Police Department

Opening Date

06/02/2025

Closing Date

6/15/2025 12:00 AM Eastern

Bargaining Unit

1640-AFSCME NonSupervisory Local 1023 - Police - E

+ Description

+ Benefits

+ Questions

Description

SUMMARY:

Under general supervision, receives and processes emergency telephone calls for public safety emergency services; and have charge of police dispatch and communications

operations.

Examples of Duties

MAJOR JOB DUTIES:

1. Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location.

2. Instructs callers in the performance of urgent procedures prior to arrival of emergency services, as required.

3. Refers citizens' non-emergency calls to the appropriate agencies.

4. Relays information and contacts appropriate agencies or personnel to resolve routine problems.

5. Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls.

6. Handles routine contacts with other divisions or sections of the department.

7. Operates the Telecommunications Devise for the Deaf (TDD).

8. Receives emergency service telephone calls from police officers and/or other authorized personnel.

9. Transmits requests for immediate information received from public safety communicators, authorized personnel and radio field units on wanted persons and vehicles, gun and vehicle registrations, driver's licenses and routing inquiries.

10. Receives computer print-out and routes to appropriate location.

11. Operates dispatch monitoring and activity consoles and equipment.

12. Dispatches runs to police field personnel.

13. Performs related clerical work.

14. Assists new operators with on-the-job training.

Minimum Qualifications

QUALIFICATIONS:

High school graduation or G.E.D.; preferably completion of two years of college with courses in criminal justice, public administration and/or computer science.

Six months to one (1) year of experience in the use of, and familiarity with computer-aided dispatch and communication equipment.

Three (3) years of customer service experience.

Supplemental Information

Evaluation Plan

Computerized Based Test: 70%

Interview: P/F

Evaluation of Training, Experience & Personal Qualifications: 30%

Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

Veteran Points: 0 – 15 points

Detroit Residency Credit: 15 point

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

+ Medical - Eligible for hospital, surgical, and prescription drug benefits.

+ Dental

+ Vision

INSURANCE

+ Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

+ Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

+ Sick Leave

+ Vacation

+ Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;

- At age sixty (60) if you have at least ten (10) years of service, or

- At age sixty-five (65) with eight (8) years of service.

• In the event of disability, other eligibility rules apply);

- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;

• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

01

I understand that this position involves full-time shift work for afternoons, midnights or days.

+ Yes

+ No

02

I understand that I must be available to train or work any shift and mandatory overtime as required by the department.

+ Yes

+ No

03

I understand that this is a 24 hours, 7 days a week position that will require working holidays, weekends, overtime and during times of inclement weather or significant incidents or events.

+ Yes

+ No

04

I understand that this position may make it difficult to spend time with loved ones or others and that I may miss certain personal special events and occasions.

+ Yes

+ No

05

Based on staffing levels, I understand that I may be ordered to work mandatory overtime for an additional 8-hour shift, for no more than 16 hours daily, on a regular basis.

+ Yes

+ No

Required Question

Employer

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

Website

http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job

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