• CWR Customer Service Rep I

    Adecco US, Inc. (Cranbury, NJ)


    Customer Service Representative

     

    We are looking for a detail-oriented **Customer Service Representative** to join our team! In this role, you'll ensure smooth operations in our delivery routes while providing exceptional customer service. You'll be a key part of making sure we deliver on our promise of outstanding service to customers, business partners, and drivers.

    What Your Day-to-Day Will Look Like

    + **Oversee delivery routes operations** , tracking packages, providing ETA and assist drivers.

    + **Assist customers and business partners** via telephone and email, addressing inquiries and providing support.

    + **Handle customer complaints** in a calm and professional manner, diagnosing and resolving problems or issues effectively.

    + **Monitor the progress of delivery routes** , keeping track of logistics.

    + **Scan haul-away pods and verify stamps** , ensuring accuracy in documentation.

    + **Process changes or cancellations** to delivery orders efficiently.

    Shift & Compensation

    + **Schedule:** Tuesday through Saturday, 9:00 AM to 5:30 Pm

    + **Pay Rate:** $18.50 per hour

     

    What You'll Need to Excel

    Minimum Qualifications:

    + **Experience with Microsoft Office programs** such as MS Project, Word, Excel, and PowerPoint.

    It'd Be Great If You Also Have:

    + High school diploma or equivalent.

    + **1 year of related experience** , preferably within a call center environment.

    + **Strong customer service skills** and the ability to satisfactorily resolve issues.

    + **Solid ability to multitask** with exceptional organizational skills.

    + Ability to thrive under pressure while delivering solutions that exceed customer expectations.

     

    Join a passionate team motivated by fast-paced innovation and a desire to deliver for customers. With us, the opportunities for career advancement are endless. If you're driven and looking for a place to grow, come join us!

     

    **Pay Details:** $18.50 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance