"Alerted.org

Adecco is seeking a dedicated **Customer Care Specialist** with a background in **freight forwarding and sea logistics** to support one of our global logistics clients. This is a **customer-facing role within a freight forwarding environment** , not a general customer service or call center position.

Only applicants with recent freight forwarding or logistics experience (especially ocean freight) will be considered.

Key Responsibilities:

+ Serve as a key point of contact for Sea Logistics customers, handling inquiries, updates, and issue resolution.

+ Accurately enter and manage customer orders and documentation in internal systems.

+ Monitor shipment progress and communicate proactively about any delays or exceptions.

+ Collaborate with operations teams to ensure seamless end-to-end logistics execution.

+ Address and resolve customer complaints professionally and efficiently.

+ Maintain updated customer data and preferences in operational systems.

+ Support the onboarding of new clients and tailor services to meet specific logistics requirements.

+ Generate and refine internal reports related to customer activity and performance.

+ Contribute to continuous improvement initiatives and team-based activities.

Qualifications:

+ **2–3+ years of experience in international freight forwarding** , ideally in ocean freight (Sea Logistics).

+ Familiarity with shipping documentation (e.g., HBL, MBL, Incoterms) and logistics systems.

+ Strong organizational and communication skills.

+ Ability to manage multiple tasks in a fast-paced environment.

+ Team-oriented, customer-focused, and solution-driven attitude.

+ Experience with logistics platforms (e.g., CargoWise, SAP TM, or similar) is a plus.

**Pay Details:** $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance