• CWR Lead Customer Service Rep

    Adecco US, Inc. (Fort Myers, FL)


    **Adecco is hiring immediately for a Lead Customer Service Representative to oversee a team of Customer Service Specialists and ensure top-tier support to our online customers.** In this onsite role, you'll supervise daily operations, coach and develop your team, and act as the point of escalation for complex customer concerns. You'll thrive in a fast-paced environment and play a key role in delivering excellent service experiences.

    **Pay Rate:** $19.00 /Hr

    **Location:** Onsite

    **Shift:** Tuesday – Saturday, 11:00 AM – 7:00 PM

    _(Subject to open Mondays during peak season)_

    **Type:** Full-Time, Temp-to-Hire Potential

    Responsibilities:

    + Supervise the day-to-day operations of a customer service team to meet key performance goals

    + Coach and develop team members to maintain high service standards

    + Maintain daily and weekly performance statistics and prepare team reports

    + Analyze department results and troubleshoot operational issues

    + Provide guidance to team on resolving escalated customer issues

    + Serve as point of escalation for complex transactions requiring advanced discernment

    + Ensure follow-up and satisfaction in customer interactions

    Minimum Requirements:

    + 4+ years of experience in a customer service role, including complex transactions

    + At least 1 year of experience in a team lead/supervisory capacity

    + Proficiency in Microsoft Office (Word, Excel, Outlook)

    Preferred Qualifications:

    + Experience in a call center environment

    + Bilingual in English/Spanish

    + Strong customer service and issue-resolution skills

    + Ability to multitask with strong organizational abilities

    + Comfortable working under pressure while delivering consistent service

     

    Why Work with Adecco?

     

    + Payday every Friday

    + Upskilling opportunities through the Adecco Aspire Academy

    + Opportunity for permanent hire with the client

    + Dedicated onboarding specialist

     

    This position is managed by one of Adecco’s National Recruitment Teams, not your local branch. To be considered, please follow the application instructions provided.

     

    Interested? APPLY NOW for immediate consideration!

     

    **Pay Details:** $19.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance