• Visitor Engagement Assistant (Ptnb)

    City of College Station (College Station, TX)


    Visitor Engagement Assistant (PTNB)

     

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    Visitor Engagement Assistant (PTNB)

     

    Salary

     

    $19.17 - $28.75 Hourly

     

    Location

     

    College Station, TX

     

    Job Type

     

    Part Time (Non-Benefitted)

     

    Job Number

     

    2502396

     

    Department

     

    Economic Development

     

    Opening Date

     

    06/02/2025

     

    Closing Date

     

    8/25/2025 11:59 PM Central

     

    Hiring Range

     

    $19.17-$19.17

     

    + Description

    + Benefits

    + Questions

    Description

    Under supervision of the Visitor Engagement Manager , the part-time Visitor Engagement Assistant provides excellent customer service to visitors, assisting with the management and coordination of the events space, and ensuring a welcoming and efficient environment.

    Principal Duties

    + Perform a variety of visitor support duties for Visitor Center, including but not limited to g reet ing and assist ing visitor s; providing information about the organization, services, local attractions, and upcoming events ; a nswer ing phone calls and respond ing to inquirie s ; and processing sales transactions for merchandise .

    + Provide operations support , to include but not limited to sales support; attending events; assisting with department events ; a ct ing as on-site lead support during events at the Event Space ; managing registration ; c onduct ing facility tours ; a ssist ing with event logistics to include ensuring equipment and materials are in place and functioning properl y, and assisting with event setup, execution, and cleanup.

    + Maintain the Visitor Center and Event Space, ensurin g the spaces are clean , organiz ed, welcoming , and presentable .

    + Support the events team in managing event logistics , including transportation, accommodation, and catering.

    + Perform various administrative tasks such as c ollect and analyze feedback from event attendees and visitors to improve future events and visitor experiences ; m onitor visitor feedback and suggest improvements to enhance the visitor experience ; and c oordinate with vendors, suppliers, and venues to ensure all event requirements are met.

    + Assist the department with administrative support duties, including meeting appointments and calendaring logistics , setting up travel, distributing correspondence, reports, studies, forms, and other documents.

    + Assist with the fiscal aspects of the department, including processing departmental invoices, purchase orders, check requisitions, and expense reports/reimbursements, and performing entry or receiving data input functions.

    + Maintain accurate and organized record-keeping and file systems related to department operations and activities, performing tasks related to data entry and maintenance of information, document scanning, research, classifying, indexing, filing, storing, auditing, and other document management activities.

    + P erform other duties as assigne d, including assisting with special projects (as requested ).

    Qualifications

    Required:

    + High School Diploma or G.E.D., and three (3) years customer service, clerical , or administrative support experience related to the area of assignment, or an equivalent combination of education and experience

    + Proven experience in customer service, hospitality, or event coordination

    + Strong organizational and multitasking skills with excellent attention to detail

    + Exceptional communication and interpersonal skills

    + Ability to work under pressure and meet tight deadlines

    + Proficien t in Microsoft Office Suit e

    + Availability to work flexible hours, including evenings and weekends, as required

    + Ability to lift 20 pounds and stand for extended perio ds of time

    Preferred:

    + Experience working in a visitor center, museum, or similar environment

    + Knowledge of local attractions, history, and culture to provide accurate and engaging information to visitors

     

    This position is not benefit eligible.

     

    01

     

    Describe a time when you had to manage multiple tasks or responsibilities during a busy event or shift. How did you prioritize your work, and what was the outcome?

     

    02

     

    What strategies do you use to ensure a positive and welcoming experience for visitors, especially in high-traffic or high-pressure situations?

     

    03

     

    This role includes administrative responsibilities such as data entry, vendor coordination, and handling expense reports. Can you provide an example of how you've handled similar duties with accuracy and efficiency?

     

    04

     

    Tell us about your experience with event setup and logistics. What role did you play, and how did you contribute to the success of the event?

    Required Question

    Employer

     

    City of College Station

     

    Address

     

    1101 Texas Avenue

     

    College Station, Texas, 77840

     

    Phone

     

    979-764-3517

     

    Website

     

    http://csjobs.cstx.gov

     

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