• Sales Consultant

    Travelex (Macarthur, WV)


    RETAIL SALES CONSULTANT

    Role Purpose

     

    To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.

    Roster

    **15 hours** - Thursday 5pm -9pm, Saturday 9am - 5pm, Sunday 10am-4pm

    Key accountabilities

    • Deliver excellence in customer service

    • Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc

    • Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram

    • Understand features and benefits of all Travelex product lines

    • Use every opportunity to upsell and cross-sell

    • Recognise the warning signs of questionable transactions and mitigate possible effects of the sale

    • Adhere to promotional marketing offers

    • Manage till stocks

    • Achieve individual KPIs / targets

    • Fully investigate overs and shorts (differences) and report

    • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements

    • Ensure compliance to legal and corporate requirements

    • Maintain high standards of housekeeping and presentation of stores

    • Contribute to the success of the team

    • Complete training within required timelines

    • Any other reasonable instructions as required by the business

    Role-specific experience and skills

    • Retail, cash handling and/or banking experience

    • Good customer service skills

    • Good numerical ability

    • Good knowledge of product, services and procedures

    • Demonstrated experience working with computer systems

    • Ability to work independently as well as in a team environment

    • Ability to handle routine activities with attention to accuracy and detail

    • Flexibility to work different shifts and locations as required

    • English language skills

    General experience** **and personal qualities

    • Self-aware, open-minded with a high degree of personal and professional integrity

    • The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders

    • A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs

    • The ability to analyse issues and solve problems

    • Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex