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Requisition ID: 424822

Work Area: Sales

Expected Travel: 0 - 20%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T4PF-1

Additional Locations:

Original Posting Date: 06/02/2025

Job Title: Customer Success Partner Expert

Work Model: Hybrid work model

Purpose and Objective:

SAP America, Inc. seeks a Customer Success Partner Expert at our Newtown Square, PA location responsible for the day-to-day customer engagement from signature onwards.

Expectations and Tasks:

Drive the experience of customers around product onboarding, use case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations. Drive value realization for our customers. Proactively customers post-sale to ensure they get maximum value from their SAP Platform & Technologies Cloud Solutions. Assist with escalations or critical situation management. Act as technical trusted advisor “Cloud Solution Architect” through providing “To-Be” State Architecture workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. Maintain retention and manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). Use relationship building skills to build a network of colleagues and customer-facing personnel to support assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Mathematics, Engineering, Business, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Mathematics, Engineering, Business, or a related field of study and five (5) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must involve five (5) years in the following:

SAAS and IAAS, including provisioning, onboarding, and customer support;

Navigation of SAP’s support cloud entitlements or licensing;

SAP solutions portfolio and business process with experience in one Line of Business, such as SAP ERP, Successfactors, or Ariba;

Customer Engagement solution;

Support system and process;

Architect cross Line of Business solution to meet specific business needs; and

Position, architect, demo or develop solution within SAP Business Technology Platform (BTP) Cloud solutions.

Travel: Position requires up to 20% domestic and international travel to various and unanticipated client sites.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy .

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**Compensation Range Transparency:** The annual base salary range for this position is $125,611 - $205,800. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $172,900 - $294,000. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .