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Requisition ID: 425162

Work Area: Information Technology

Expected Travel: 0%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T3-3

Additional Locations:

ORIGINAL POSTING DATE: 06/02/2025

Job Title: IT Business Services Senior Consultant

Work Model: Hybrid work model

Purpose and Objective:

SAP America, Inc. seeks an IT Business Services Senior Consultant at our Newtown Square, PA location to drive and execute core central IT functions, e.g. Rollout of Policies and Governance, Training, Communication, Coaching, KPI definition and Measurement.

Expectations and Tasks:

Assures that the IT Governance topics are covered within the IT projects, IT products and IT internal processes in an appropriate way. Supports escalations where necessary. Manages and supports the development of strategies that enable the achievement of corporate objectives and provides transparency on those. Plans, conceives, implements and tracks strategic and operational Change Management measures. Coaches on process and system changes. Identifies training demand, plans training activities, consults for training execution, executes training and tracks training success. Works closely with business to identify business requirements & needs for the provided services. Maintains a holistic view of the overall IT business service portfolio.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Business, Engineering or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Business, Engineering or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must involve two (2) years in the following:

• SAP support model knowledge;

• Cloud Architecture (NET, DB and OS) and upgrade management;

• Customer Management;

• Azure or AWS infrastructure knowledge;

• Service Level Agreement Knowledge;

• Escalation Management;

• Project Management;

• Negotiation and Upselling;

• System Performance analysis; and

• Monitoring Cloud Systems and applications.

Travel: N/A.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**Compensation Range Transparency:** The annual base salary range for this position is $125,611 - $200,000. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $133,700 - $227,500. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .