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Job Posting End Date

06-09-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for the retention, expansion, and overall satisfaction of identified large commercial & industrial managed account customers. This position requires a mindset which includes an Economic and Business Development focus and approach to Customer Experience. Responsible for proactively managing and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, and building long-term business relationships / partnerships with executive level decision makers. This position will interface with engineers, account managers and representatives within the Customer Services group, the Energy Efficiency group, the Economic Development group and various departments within the operating company and as necessary with the Corporate National Account organization to meet stated goals and objectives.

Job Description

**Relocation Offered**

What You'll Do:

Relationship Management:** **Establish and maintain high-level relationships with key decision-makers within the assigned customer organization, ensuring retention, expansion, and overall satisfaction of the client base.

**Single Point of Contact:** Act as the primary point of contact for customer interactions, identifying critical issues and overseeing action plans for resolution in collaboration with key departments within the operating company.

**Strategic Program Development:** Proactively manage the development and successful implementation of strategic programs and offerings, focusing on new business development, exceptional customer service, contract negotiation, and building long-term relationships with executive-level decision-makers.

**Cross-Functional Collaboration:** Interface with engineers, the energy efficiency group, the economic development group, and various business units within AEP and the operating company to meet established goals and objectives.

**Marketing Strategies:** Execute strategies to market a diverse range of products and services to operating company customers across identified industry segments.

**Leadership Engagement:** Collaborate with the operating companies' leadership, including executive, regulatory, operations, and customer service teams, to address various issues affecting assigned key accounts.

**Program Promotion:** Promote and support the operating company's energy efficiency and demand response programs across the system for assigned key accounts.

**Energy Conversion Support:** Advocate for and support energy conversion initiatives with assigned key

MINIMUM REQUIREMENTS

(Key Account Mgr - Grade 7)

**Education** : Bachelor's degree in finance, Business, Engineering, Communications or another related field.

**Experience** : 2 years' experience in customer account management, business or economic development. Utility industry experience preferred.

(Key Account Mgr Sr - Grade 8)

**Education** : Bachelor's degree in Finance, Business, Engineering, Communications or other related field.

**Experience** : 5 years experience in customer account management, business or economic development. Utility industry experience preferred.

(Key Account Mgr Princ - Grade 9)

**Education** : Bachelor's degree in Finance, Business, Engineering, Communications or other related field.

**Experience** : 8 years experience in customer account management, business or economic development. Utility industry experience preferred.

**Licenses/Certifications:** Advanced degree or professional certification preferred, ex Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Masters Business Administration (MBA), Juris Doctorate (JD)

OTHER REQUIREMENTS:

+ Demonstrated communications and presentation skills.

+ Excellent written and verbal communications skills.

+ Must be able to travel to various locations for extended periods and work late into the evenings.

+ Must possess demonstrated ability to successfully build strategic internal and external relationships, possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company ).

+ Demonstrated successful leadership.

Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$85,081.00-106,352.50 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.