• Fulfillment Associate, Document Management

    Wolters Kluwer (Wilmington, DE)


    As a **Fulfillment Associate,** **Document Management,** you will play a vital role in ensuring customer orders are accurately processed and shipped on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This entry-level position provides an excellent opportunity to begin a career by supporting the team and learning foundational skills.

     

    In this role, you will report to the Manager, Fulfillment and work from our local office in Wilmington, DE.

    Key Responsibilities:

    • Receive documents (via served, certified, regular mail, etc.) prep, batch and scan said documents sent to CT in our capacity as registered agent as well as interact with process servers, sheriffs and any other individuals delivering documents to CT Offices.

    • Work collaboratively and directly with internal customers to deliver solutions that exceed customer expectations and minimize customer impacts.

    • Ability to determine any issues that require escalating and direct to appropriate support teams.

    • Engage in training to utilize internal systems and tools (e.g., ARROW); and becoming proficient in dashboard management and operating scanning tools.

    • Adhere to Service of Process standard operating procedures.

    • Ability to meet the required metric for the position (Production; Quality and Timeliness).

    Qualifications:

    • High School Diploma or equivalent. College degree preferred.

    • 1+ years' experience in an office or customer service role.

    • Ability to lift up to 30 Lbs.

    • Navigate Department of State websites

    • Microsoft Office

    • Email Etiquette

    • Experience with UPS Campus ship, and a Unitech Scanner Gun, preferred.

    Benefits:

    A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

    Diversity Matters:

    Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

     

    _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

     

    EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.