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Job Summary

Supports the construction activities associated with natural gas system replacement projects. Coordinate with New Business team/customers, contractors, communications, vendors, construction services leadership, welders, engineering, field operations and Integration Center to ensure customer focused, safe and cost-effective construction. Activities typically include reporting to construction projects; responding to customer complaints, coordinating meter move outs, posting customer notices, coordinating material and monitoring usage, supporting job order creation and execution as needed, preparing project tracking documents, mapping construction progress, documenting field meetings, overseeing record keeping of quality control reports and safety inspection records.

Essential Functions

+ Coordinate efficient, safe and quality construction new business, meter move-outs, house piping and service line replacement.

+ Observes contractor adherence to construction plan related to customer notification, permit changes,

+ Notifies governmental agencies, other utilities, and customers of construction schedule.

+ Works across geographic boundaries whenever necessary.

+ Inspects restoration work to assure customer satisfaction.

+ Monitors customer complaint mailbox to assure timely handling of customer inquiries.

+ Effectively uses technology, tools and planning techniques to track and communicate project status.

+ Negotiates positive outcome to customer complaints and service location desires.

+ Creates and maintains valued relationships with government entities, industry associates, company affiliates, and contractors.

+ Promotes and assures a safe working environment and public safety.

Required Qualifications For Position

+ Prior experience in accurately interpreting construction drawings and operations maps.

+ Working knowledge of service operations policies and procedures, and applicable federal, state and local codes/regulations.

+ Working knowledge of operations policies and procedures, and applicable federal, state and local codes/regulations.

+ Working knowledge of and experience using a computer.

+ Self-motivation and demonstrated ability to work with little direct supervision and make sound, independent decisions.

+ Demonstrated ability to plan, prioritize and organize, including attention to detail to generate accurate and timely daily-progress records.

+ Demonstrated ability to communicate clearly both writing and speech.

+ Demonstrated ability to collaborate across business unit boundaries (e.g.; field operations, technical operations, Integration Center), as well as build rapport with contractors and customers.

+ Must be physically able to negotiate variety of terrain and building structures.

+ Must be able to work in all types of weather conditions

Preferred Additional Qualifications for Position

+ High School Diploma or equivalent

+ Prior experience in natural gas construction operations.

+ Prior experience working on construction sites maintaining field records.

+ WMS experience in design capital job orders and job inquiries.

+ DL NUMBER - Driver License, Valid and in State and the ability to operate a company vehicle. Upon Hire

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range*:

$52,400.00 - $73,300.00

_*The salary offered to a candidate is_** **_based on several factors including_** **_but not limited to_** **_the_** **_candidate’s skills, job-related knowledge, and relevant experience_** **_, as well as internal pay equity_** **_._

Posting Start Date:

2025-06-02

Posting End Date (if applicable):

2025-06-17

Please note that the job posting will close on the day before the posting end date.

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.

We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.