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POSITION: Banquet Manager

DEPARTMENT: Food & Beverage

REPORTS TO: GM, Food & Beverage

FLSA STATUS: Salaried, Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Banquet Manager is responsible for the planning, coordination, and execution of all banquet events and functions within the facility. This role ensures high standards of service delivery, team performance, guest satisfaction, and operational efficiency. The Banquet Manager works closely with the culinary, stewarding, catering, and event coordination teams to ensure flawless execution of events.

Essential Duties and Responsibilities

+ Assign and supervise banquet service staff, including captains, servers, porters, and support personnel, based on event requirements.

+ Conduct weekly training sessions for banquet team members to ensure consistent service standards and professional development.

+ Establish, implement, and maintain banquet service procedures, ensuring compliance with company and industry standards.

+ Monitor and report the condition of function spaces, coordinate with Engineering and Housekeeping for timely maintenance and cleanliness.

+ Collaborate with Catering, Event Coordinators, Housemen, Security, and Engineering teams to ensure accurate and timely room setup and execution.

+ Oversee banquet equipment, uniforms, and par levels of supplies and consumables; monitor requisitions and usage to ensure efficiency and cost control.

+ Assist in managing food and beverage costs, including oversight of waste reduction and proper portion control.

+ Review and verify banquet checks for accuracy and resolve billing discrepancies as needed.

+ Ensure captains complete post-event reports; distribute relevant information to the appropriate departments.

+ Meet daily with event planners to gather feedback, review concerns, and provide exceptional client service.

+ Conduct pre-function meetings with service staff to review event specifics, meal timing, seating arrangements, and service assignments.

+ Coordinate with the culinary and stewarding teams on food preparation timing, presentation standards, and service logistics.

+ Lead inspections of banquet spaces and storerooms to ensure they are clean, organized, and event ready.

+ Direct and oversee the setup and breakdown of events, including special functions and last-minute changes, ensuring all areas are prepared according to specifications.

+ Maintain detailed guest counts and communicate updates to the kitchen and service teams in real time.

+ Manage special projects related to food and beverage operations as assigned by leadership.

+ Support overall food and beverage operations to ensure alignment with venue goals and client expectations.

•Other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

+ Associate’s degree in Hospitality Management, Culinary Arts, Business, or a related field required.

+ Minimum of 3-5 years of banquet management or supervisory experience in a hotel, convention center, or large event venue.

+ Three plus years related experience and/or training, or an equivalent combination of education and experience.

+ Bachelor’s degree preferred.

+ Experience managing large-scale events, corporate functions, or galas strongly preferred.

Skills and Abilities

+ Strong leadership and team development skills with the ability to motivate and guide staff.

+ Deep understanding of banquet service standards, function room setups, and event timelines.

+ Excellent communication and interpersonal skills with a strong focus on guest satisfaction.

+ Exceptional organizational, problem-solving, and decision-making abilities in a dynamic, fast-paced environment.

+ Proven ability to collaborate across departments to execute seamless events.

+ Strong attention to detail and a commitment to delivering high-quality service.

+ Ability to handle last-minute changes with poise and professionalism.

+ Bilingual (English/Spanish) a plus.

Computer Skills

+ Proficient in Microsoft Office Suite programs, particularly Microsoft Word, Excel, and Power Point.

+ Working knowledge of event management tools and POS systems.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Substantial standing, walking, and pushing and or pulling of equipment. Must be able to lift 50 lbs.

+ Performing work through repetitive eye/hand coordination.

+ Noise level in the work environment is usually moderate.

+ Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.