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What You Can Expect

At Zoom, we’re on a mission to make communications frictionless and empower people to accomplish more. From changing the way global businesses connect to transforming how healthcare, education, and government organizations operate, Zoom is the communications backbone for enterprises across the world. With a people-first culture and a relentless commitment to innovation, we help teams stay connected, productive, and secure—anywhere, anytime.

About the Role

We are looking for a high-impact, customer-obsessed Upmarket Solutions Engineer to join our dynamic pre-sales team. In this strategic role, you will partner with Zoom’s largest and most complex customers—Fortune 500 enterprises and global organizations—serving as their trusted advisor and technical champion during the buying journey.

You will be responsible for deeply understanding each customer’s business objectives, identifying and aligning Zoom’s platform capabilities to meet those needs, and crafting compelling, value-based technical solutions that drive transformational outcomes. This is a hybrid in-office role based near a Zoom office in either the Seattle or Denver area.

Key Responsibilities

+ Own the technical pre-sales relationship with strategic upmarket accounts, partnering with Enterprise Account Executives and Customer Success Managers to land and expand customer adoption.

+ Lead discovery engagements to uncover pain points, technical requirements, and key business drivers that inform Zoom’s solution design.

+ Deliver tailored, high-impact product demonstrations , architecture walkthroughs, and proof-of-concept engagements that illustrate how Zoom’s platform solves real customer challenges.

+ Design and propose end-to-end Zoom solutions (including Meetings, Phone, Contact Center, Rooms, Events, AI, etc.) that integrate with customers' IT and security environments.

+ Influence buying decisions by presenting clear, credible, and ROI-based recommendations to both technical and executive stakeholders.

+ Be the voice of the customer within Zoom, collaborating closely with Product, Engineering, and Support to advocate for enhancements that improve enterprise customer success.

+ Stay ahead of industry trends and competitive dynamics to ensure your knowledge of unified communications, collaboration, and customer experience technologies is best-in-class.

+ Mentor and coach junior SEs , contributing to team excellence and elevating the pre-sales craft across Zoom.

What we’re looking for

+ 5+ years of experience in a customer-facing pre-sales engineering, solutions architecture, or consulting role, ideally in the SaaS, Unified Communications, or Collaboration space.

+ Demonstrated success working with Fortune 500 or large global enterprise accounts —you understand the complexity of large IT environments and enterprise procurement processes.

+ Deep knowledge across modern communications technologies , including VoIP, SIP, video conferencing, identity and access management (SSO/SAML), and contact center platforms.

+ Strong understanding of cloud infrastructure, APIs, integrations, and security best practices .

+ Proven ability to engage both technical and non-technical audiences , with excellent storytelling, presentation, and whiteboarding skills.

+ Comfortable managing multiple complex deals simultaneously , with a strong bias for action and outcome orientation.

+ A team player who thrives in a fast-paced, high-growth environment , with a passion for learning, teaching, and enabling others.

+ Willingness to travel up to 25% to meet strategic customers and attend key industry events.

Ready to Zoom?

If you're a strategic thinker with a passion for solving complex problems, building trusted customer relationships, and delivering world-class solutions— we want to hear from you .

Salary Range or On Target Earnings:

Minimum:

$131,200.00

Maximum:

$262,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

06/09/25

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.