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Position Description:

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

**Job Posting End Date:** This job posting will be removed on June 9, 2025.

What You Will Do

Perform incident analysis and configuration management (impacting various sized workgroups and/or chronic/recurring issues) related to IT infrastructure and support.

Manage issues which escalate beyond the status of incident.

Coordinate the appropriate personnel to troubleshoot and resolve issues.

Design and implement infrastructure solutions.

Perform root cause analysis on resolved issues.

Design and develop appropriate monitoring and other proactive measures to prevent future occurrences.

Mentor Tier I staff during problem resolution and root case analysis to increase efficiency and knowledge of Tier I personnel.

Analyze and document the architecture and configuration of infrastructure and applications.

Provide configuration and engineering for new technologies.

Lead the support and configuration activities for technologies.

Develop project plans using methodologies defined by industry best practices (such as WBS, MS Project).

Complete tasks assigned to accomplish approved application and infrastructure change requests.

Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on the infrastructure.

Regular and reliable attendance is required in performance of job.

Employee may perform additional responsibilities as assigned.

What You Will Need

Preferred Bachelor's Degree MIS, computer science, or an equivalent combination of formal education and job-related experience.

Demonstrated ability in the support and function of the following:

Desktop/laptop hardware, operating system, and Office suite Infrastructure hardware configuration IP networking

Windows Server and/or Unix operating systems

Shared storage technologies

Virtualization technologies

Event monitoring, logging and data collection techniques

Administering Cloud Services

Mentor and facilitate discussions across a wide range of teams and technologies.

Experience with the application of math, algebra and statistical and volumetric methods. Experience and training relative to:

+ Operating systems software

+ Computer hardware

+ Networking

+ Communications

+ Security administration

Identify, research, and analyze systems software problems and perform systems evaluations.

Research, prepare, and compose systems operating procedures and documentation, reports, and correspondence.

Interact, advise, guide, train, and communicate effectively. Read and write fluently in English.

Minimum Applicable driver's license. Mobility to travel in and around office facilities system wide.

Use office tools and equipment required. Communicate and exchange information or instructions.

Visual ability to perform job responsibilities.

Position Requirements:

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.

Job ID: 6320

Functional Area: IT

Position Type: Full-Time Regular

Relocation Provided: No

Department: IT TECH SUPPORT

Internal / External: Internal and External

Experience Required: 3 - 5 Years