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Purpose:

Patients, visitors, guests and vendors are welcomed, assisted and directed to appropriate areas of the hospital.

Responsibilities:

+ Checks on details to create pleasant environment for visitors and patients such as:piano playing.

+ Direct volunteers to meet needs of customers.

+ Apply technical skills and knowledge in a focused, in depth specialty area.

+ Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Initiates response from support departments to keep areas clean.

+ Exhibit positive interpersonal skills, i.e. professionalism, integrity, follow-up oncommitments, respecting the viewpoints of others and accepting and supporting change.

+ Performs duties of concierge desk to meet needs of patients, family members, visitors and employees.

+ Proactively greet each patient/customer as they enter the entrance, determining thereason for visit, and anticipating and responding to customer needs, while presenting apositive image of the hospital, and treating all customers with care, courtesy, respect andconcern.

+ Prioritize and expedites patients to appropriate areas for treatment.

+ Communicate by using active listening skills, appropriate nonverbal communication,oral and written communication.

+ Demonstrate the ability to solve problems through process analysis, communicationand innovative thinking to obtain optimum results.

+ Demonstrate teamwork by interacting with others to achieve goals while respectingindividuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.

+ Promotes patient safety.

+ Demonstrates and maintains the knowledge and skills necessary to provide appropriatelevel of care to the ages of customers serviced including principles of growth anddevelopment. Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.

+ High School graduate or equivalent experience.

+ Computer knowledge to access patient information.

+ Customer service oriented behavior.

+ Preferred: Prior experience in a customer service hospital or medical environment.Preferred: Medical terminology. **Licensure, Certifications, and Clearances:**

+ Act 31 Child Abuse Reporting with renewal

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran