• Customer Support Administrative Assistant

    PDS Defense (Herndon, VA)


    Administrative/Clerical

    **Customer Support Administrative Assistant** Herndon, VA Posted: 6/2/2025

    Job Description

    Job ID#:

    211612

    Job Category:

    Administrative/Clerical

    Position Type:

    Associate - W2

    Shift:

    1

     

    PDS Defense, Inc. is seeking a Customer Support Administrative Assistant, in Herndon, VA. Job ID#211612

    Job Description:

    Online/Call travel booking support using SAP CONCUR tool, or via travel agent (BCD Travel)

    Update & maintain team travel and vacation team calendars. Monitor vacation/sick report using MyPulse tool

     

    Prepare travel expense reports for reimbursement using CONCUR. This includes at least 3 team leaders and potentially some team members, as needed.

     

    Review travel expense reports from team members to ensure adherence towards Airbus Travel Policy

     

    Gather and input updated information related to airlines and needed by management using Salesforce.

     

    Maintain and distribute customer communications list

     

    Authorize and maintain a budget spreadsheet for promotional items.

     

    Create PO requisitions and good receipt using Click n' Buy tool (for primarily general procurement items)

     

    Manage & monitor monthly travel budget

     

    Organize and support the management weekly meeting and prepare the minutes.

     

    Assist with Customer event organization/meetings and associated booking (knowledge of vFairs (replacement of the Aventri tool)).

     

    Organize and support yearly team booster event

     

    Assist with catering working lunch for team workshops

     

    Operational Administrative Support:  40%

     

    Administer and coordinate the Know Your Customer (KYC) process for all new Airbus customers and as required for legacy customers.

    Administer and coordinate AirbusWorld onboarding documentation and connections which includes:

    Contract customization of the General Data Release Agreement (GDRA), the Maintenance Repair Overhaul ServiceS Agreement (MROSA), the Customer Support Agreement (CSA), the General Terms and Conditions (including addendums), Company Registration, User Entity Administrator Agreement (UEA), quotation, and regular communication with the Administration Team.

     

    Communicates with Support Contracts staff to ensure all AASC agreements are maintained and up to date in accordance with Airbus policies.

     

    Ensures the safe storage and/or archiving of signed agreements, legal documents and other records.

     

    Under the guidance and direction of the CSD for MROs, administers and coordinates other special agreements required for lessors/third parties/consultants/aircraft owners (including P2F)/ MRO as owners for teardowns and other hybrid customers

     

    Supports the CSD MRO for the liaison with Hamburg EDP Team and administers the US version of the DOSA and EDPSO process with US based Design Organizations and STC Houses.

    Additional Responsibilities:

    Other duties as assigned: 5%

     

    Any other needed administrative duties as assigned

    Your Boarding Pass:

    Educated to 2 year Associate's degree level (or equivalent) in business management or a related discipline

     

    Excellent interpersonal and communication skills

     

    Creative spirit with good management skills

     

    Advanced level in English, other languages a plus

     

    Autonomous, ability to take initiative, customer focused.

     

    Works well in a collaborative team environment.

     

    Present a professional appearance as generally accepted in the business and aerospace environment

     

    Use of Google Suite products

     

    Authorized to work in the US, Able to work in US without current or future need for visa sponsorship

     

    1% (Minimal) Domestic and International travel

     

    Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

    Job Requirements

    Minimum Security Clearance:

    No Clearance

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled