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Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The **Global Service** organization within our **Americas Distribution & Service Division (ADSD)** provides world-class support to Cat® dealers across the globe.

We’re committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.  Learn more about the Caterpillar Experience.

Job Summary:

As a **Senior Development Engineer** , you will be responsible for developing and maintaining Hydraulic Test Bench (HTB) -Transmissions and Torque Converters (TQ) procedures in SIS. This entails working with the Internal Product groups to maintain all NPI coordination, research assigned NPI programs for creating new procedures and maintaining current published procedures for the dealers. This position also provides Dealer Training to use HTB in testing transmissions and TQ after repairs are completed.

Additional Info:

+ This position requires the selected candidate to work full-time in the Peoria, IL office.

+ This position may be required to travel in the US or internationally to deliver training to the dealers on test bench operations; and to collaborate with the vendors.

+ Travel can be approximately 15% to 30% of working time depending on the training demand. It may fluctuate from year to year.

+ This position does not offer relocation assistance.

What You Will Do:

+ This position will work closely with the product groups in the research and development of HTB instructions with a focus on Transmissions and Torque Converters. These test procedures will be developed with safe operating parameters for products and tools. Required to maintain all NPI coordination, research all NPI programs for identification, create development or document projects, and create new media through Arbor text Content Manager (ACM) to be published to SIS. Dealers use these procedures to test Transmissions and TC after repair & rebuild is completed in their CRC/Workshops.

+ New HTB Procedures will be developed to meet NPI on time expectations (KPI >95% NPI on time).

+ Existing HTB documents (200+) will be reviewed and updated in alignment with NPI, Dealer Requests (DSN tickets etc.), test bench requirements, and safety guidelines.

+ Additionally, these instructions will establish test parameters and processes that are well documented and easy for dealers to understand and follow. Whenever possible, these procedures will utilize already existing tooling. If no other solution is possible, incumbent will assist Dealer Service Tool (DST) group to develop a new service tooling solution and release to support dealers.

+ Required to maintain hydraulic test cell in accordance with all five-star CC standards as well as hydraulic test bench repair, troubleshooting, and maintenance.

+ **Dealer Training:** This position is responsible for developing, maintaining, and delivering training in Building LC, Peoria and onsite Dealer Training Worldwide for the use of the HTB for Transmissions and Torque Converters.

+ **Dealer Product Support:** This role will also provide support to dealer through the Dealer Support Network (DSN) tickets, SIS Feedback Tickets, SID Revision Request, Direct Dealer Requests and other systems. This may include providing revised calculations, engineering guidelines, modified testing procedures, etc.

Project Management

+ This individual will manage multiple projects (CPI, SIB, NPI) of varying complexity at the same time. They will need to collaborate well to coordinate the arrival of needed test units from the Product Groups, the schedule of the test bench, and allow for documentation time. These projects will be expected to deliver on NPI deadlines (KPI >95% NPI on time).

+ Lead coordination efforts to support services growth for the dealers with lost opportunity while aligning with the Industries Go to Market (GTM) strategy.

What You Have (Basic Requirements):

+ Position requires a bachelor or technical degree, or 5+ years equivalent work experience (mechanic/technician or technical writing)

+ **Technical Excellence:** Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.

+ **Customer / Dealer Focus:** Solicits customer satisfaction feedback and acts on improvement opportunities. Researches and verifies customer needs and expectations.

+ **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

+ **Consulting:** Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

+ **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

+ **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

What Will Set You Apart (Preferred Skills):

+ 5+ years of relevant work experience in the industry

+ Understanding of Transmissions and Torque Converters will benefit during assembly and development of test procedures in the lab.

+ Exposure to test benches like Hydraulic Test Benches

+ Experience with SIS authoring environment

+ Requires an understanding of basic Caterpillar engineering practices (prints, 1E specifications, EDS data)

+ Ability to read and understand engineering documents, blueprints, and graphics visualization

+ Experience in a mechanic/technician role

+ Capable of using a variety of complex systems/software to research product structures

+ Proven communications skills

+ Proven project management skills

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Summary Pay Range:

$95,640.00 - $143,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

+ Medical, dental, and vision benefits*

+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

+ 401(k) savings plans*

+ Health Savings Account (HSA)*

+ Flexible Spending Accounts (FSAs)*

+ Health Lifestyle Programs*

+ Employee Assistance Program*

+ Voluntary Benefits and Employee Discounts*

+ Career Development*

+ Incentive bonus*

+ Disability benefits

+ Life Insurance

+ Parental leave

+ Adoption benefits

+ Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 3, 2025 - June 11, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .