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Henry Ford Home Medical Equipment – Jackson is dedicated to enhancing independence, comfort, and safety at home. We offer 24-hour emergency service, home delivery, and clear instruction on how to properly use medical equipment.

We are currently seeking a Customer Service Representative to join our team. This is a 100% on-site position at our Jackson location, with no weekend shifts required.

Reporting to the Customer Service Supervisor and following routine procedures, this role is responsible for implementing and processing Home Medical Equipment orders based on patient needs as prescribed. Responsibilities include the daily compilation and entry of demographic and operational information into Brightree, our medical equipment management system.

GENERAL SUMMARY:

Under general supervision of the Leader of Central Intake and following routine procedures, implements and coordinates Home Health Care admission processes.

+ Responsible for the daily compilation and entry of demographic and operational information in Epic.

+ Acts as a mentor and instructs others in the development of skills necessary for the position.

EDUCATION & EXPERIENCE:

+ Requires a high school diploma or GED.

+ College coursework in business or related field preferred.

+ Requires the ability to accurately type and demonstrate proficiency with a personal computer.

+ Requires strong communication, organizational and interpersonal skills in order to positively interface with all internal and external customers.

+ Requires the ability to perform simple mathematical calculations and operate basic office equipment.

+ Requires the analytical ability to gather data, compile reports, work on special projects, etc.

Additional Information

+ Organization: Henry Ford Jackson Hospital

+ Department: Home Medical Equipment Retail

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.