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Join Our Team at Peachtree Orthopedics and Help Others "Get Better"

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With 9 convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture

Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?

At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

+ Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.

+ Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.

+ Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Your Impactful Role

The Personal Injury (PI) Case Manager is responsible for overseeing the daily operations of the Personal Injury Case Management team, ensuring efficient workflow, compliance, and optimal patient care. This role provides leadership, guidance, and strategic direction to the PI Case Specialists, while collaborating with physicians, referral sources, legal partners, and administrative teams to enhance patient outcomes and operational efficiency. The PI Case Manager will ensure seamless coordination between case management, patient scheduling, medical lien underwriting, and settlement negotiations, while maintaining high standards of accuracy and service excellence.

Leadership & Team Management

+ Supervise and provide day-to-day leadership to the PI Case Specialists, ensuring compliance with policies and procedures.

+ Serve as the primary point of contact for escalations related to case coordination, lien negotiations, and patient management.

+ Develop and implement training programs for PI staff to enhance case management proficiency and compliance knowledge.

+ Conduct performance evaluations, coaching sessions, and process improvement meetings to drive operational success.

Personal Injury Case Oversight

+ Ensure that all PI cases are actively managed, minimizing treatment gaps and maintaining timely communication with referral sources.

+ Oversee documentation accuracy in patient records, legal communications, and case tracking systems.

+ Monitor case progression, ensuring prompt escalation of legal representation changes, no-shows, and patient outreach issues.

Operational Excellence & Workflow Optimization

+ Streamline case intake, scheduling, and documentation processes to enhance efficiency.

+ Monitor KPIs related to case volume, settlements, and departmental productivity.

+ Work with the Executive Director of Administration to identify workflow gaps and implement solutions to improve department performance.

+ Ensure compliance with HIPAA, lien agreements, and company policies in all patient and case interactions.

Underwriting & Settlement Management

+ Oversee medical lien underwriting, ensuring all case details and documentation meet approval requirements.

+ Manage settlement negotiations, verifying account balances and approving settlement offers within company guidelines.

+ Conduct financial analysis of PI cases

Relationship Management & Client Engagement

+ Serve as the primary liaison between the PI department and attorneys, chiropractors, and referral sources.

+ Maintain strong working relationships with legal partners, ensuring transparency and smooth case resolution.

+ Participate in networking events, conferences, and marketing initiatives to strengthen referral partnerships.

+ Work with Marketing & Administration teams to enhance brand presence and ensure client satisfaction.

Technology & Data Analytics

+ Act as a super user for all PI case management and EMR systems, ensuring proper utilization and training for staff.

+ Leverage Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) for reporting and case analytics.

+ Generate weekly and monthly reports on case trends, financial metrics, and operational efficiency for leadership review.

Other Duties as Assigned

+ Represent the PI department professionally, ensuring alignment with company branding and policies.

+ Support business development efforts by identifying opportunities for process improvements and service enhancements.

+ Other duties as assigned.

+ Supervisory Responsibilities

+ Manages the PI Case Specialist(s) and any support admin affiliates.

Required Skills & Abilities

+ High school diploma or general education degree (GED).

+ Associate or bachelor's degree preferred.

+ Minimum two to three years executive support level experience at in a high-volume atmosphere.

+ Prefer experience in a health care organization that includes basic knowledge of insurance plans, coverage and procedures.

+ Experience with Personal Injury cases a plus.

+ Knowledge of MS Excel Spreadsheet software; MS PowerPoint and MS Word Processing software and

+ Electronic Medical Records (Athena) software.

Physical Demands and Work Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, and speak. The employee is occasionally required to stand, walk; reach with hands and arms, stoop, or kneel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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