• Director of Contact Center Sales

    SCRAM Systems (Raleigh, NC)


    Job Summary:

    We are seeking an experienced, results-driven Director of Contact Center Sales to lead and scale our sales strategy within the contact center solutions space. This leadership role requires a dynamic sales expert with a deep understanding of enterprise-level contact center services, technology solutions (e.g., CCaaS, CRM integrations), and a proven ability to drive revenue growth.

     

    As the Director of Contact Center Sales, you will be responsible for overseeing a high-performing sales team, developing strategic partnerships, building out go-to-market strategies, and achieving aggressive sales targets across new and existing markets.

    Duties/Responsibilities:

    * Lead the sales strategy for our contact center solutions, aligning with overall business objectives.

    * Manage, mentor, and grow a team of sales managers and account executives.

    * Develop and execute go-to-market plans for enterprise, mid-market, and strategic verticals.

    * Identify and build relationships with key decision-makers and stakeholders at client organizations.

    * Collaborate with Marketing, Product, and Customer Success to refine value propositions and enhance the customer journey.

    * Partner w/ WFM to maintain strong pipeline management and accurate forecasting using CRM tools (e.g., Salesforce).

    * Track market trends, customer needs, and competitor activities to refine strategies and offerings.

    * Drive contract negotiations, pricing models, and partnership deals.

    *Up to 50% travel

    Skills/Abilities:

    * Demonstrated success in scaling high-performing sales teams and exceeding revenue targets.

    * Deep knowledge of contact center operations, cloud-based solutions (e.g., CCaaS, UCaaS), and sales cycles.

    * Exceptional communication, negotiation, and executive presentation skills.

    * Analytical mindset with a strong understanding of KPIs, reporting, and CRM tools.

    Education and Experience:

    * Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

    * 8+ years of sales experience, with at least 4 years in a leadership role focused on contact center solutions or SaaS.

    * Experience with platforms like Genesys, NICE inContact, Five9, Talkdesk, or similar.

    * Background in B2B B2C sales with targeted clients.

    * Prior experience working in high-growth, fast-paced environments.

    * Strong Background in managing OB list management and dialer strategies

    * Experience building and

     

    managing commission plans for both exempt/non-exempt positions

    Physical Requirements (With or without reasonable accommodation):

    * Sitting: Over 70%

    * Fine Motor Movements: Over 70%

    *** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.