• Systems Support Engineer

    Conduent (Somerset, NJ)


    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

     

    Systems Support Engineer

     

    We are looking for a dynamic Support Engineer with great people interaction skills. This role typically involves ensuring the smooth operation of IT infrastructure. Responsible for partnering with field technician and helping them installing, configuring, testing, and maintaining systems and software.

    Role & Responsibilities:

    Hardware Support Skills

     

    PC Assembly & Maintenance: Building, upgrading, and repairing desktops/laptops.

     

    Peripheral Troubleshooting: Printers, scanners, monitors, and input devices.

     

    Hardware Diagnostics Tools: Experience with tools like POST cards, multimeters, or OEM diagnostics utilities.

     

    BIOS/UEFI Configuration: Updating firmware and configuring hardware settings.

     

    Mobile Device Support: Basic troubleshooting of smartphones and tablets.

     

    Component-Level Repair (optional/advanced): Soldering, chip-level repair, etc.

     

    Software Support Skills

     

    Operating Systems: Installation, configuration, and troubleshooting (Windows, macOS, Linux).

     

    Application Support: Microsoft Office, collaboration tools (Teams, Zoom), email clients, etc.

     

    System Imaging and Deployment: Using tools like SCCM, MDT, or Ghost.

     

    User Account Management: Active Directory, group policies, password resets.

     

    Patch Management: Applying software updates and security patches.

     

    Antivirus & Security Tools: Installation, scanning, and threat mitigation.

     

    Basic Scripting (optional/advanced): PowerShell, batch scripting for automating tasks.

     

    Network Support Skills

     

    Network Fundamentals: Understanding TCP/IP, DNS, DHCP, and subnetting.

     

    Hardware Configuration: Routers, switches, access points, firewalls.

     

    Wi-Fi Troubleshooting: Signal strength, channel interference, SSID configurations.

     

    Cable Management & Standards: Crimping, cable testing, following EIA/TIA standards.

     

    Network Monitoring Tools: Wireshark, PRTG, Nagios, SolarWinds.

     

    Soft Skills & General Competencies

     

    Customer Service Orientation: Clear communication, empathy, patience.

     

    Incident Management: Logging, prioritizing, and resolving support tickets.

     

    Documentation: Creating KB articles, logging troubleshooting steps.

     

    Time Management: Handling multiple tasks and priorities effectively.

     

    Team Collaboration: Working with cross-functional IT and business teams.

     

    Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $70,000 - $82,090.

     

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

     

    People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

     

    _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._