"Alerted.org

Command center specialists work under the direct supervision of the command center manager, monitoring and providing surveillance of all Museum areas including but not limited to exterior perimeter, Museum garage, surface parking lots, and offsite properties. Equipment consists of closed-circuit television monitors, video recording, base station radio, a PC-based system for fire detection, emergency evacuation, security alarms and card access.

In addition to these responsibilities, the Command Center Specialist is expected to respond to security related incidents or escalations during their assigned shift, providing guidance and direction to visitors, staff and volunteers. Command Center Specialists also act as mentors to security officers and supervisors, serving as an escalation point of and sharing their knowledge, to help develop the core capabilities of the team.

ESSENTIAL FUNCTIONS

+ Monitor & manage security systems, including surveillance cameras, access control systems, fire/AVAC systems, emergency call boxes, shelter-in-place locations/equipment, duress alarms, key boxes and other alarm technology to deter, detect, delay and respond to security incidents in real-time.

+ Operate all command center equipment in accordance with protocol as outlined and set up by the manufacturer, and perform all duties according to the command center’s standard operating procedures

+ Maintain an up-to-date daily event log, which includes but is not limited to any requests for service, security breaches, dispatches emergencies, access events, etc.

+ Report any faulty equipment, or health and safety hazards immediately to the proper supervisor for correction. Address and report any condition or event deserving the attention of Protective Services team.

+ Receive and/or respond, coordinate and manage emergency calls and response. Dispatch emergency responses from inside responders and outside agencies as required. Act as leadership and an information resource and facilitate communication for the Protective Services team.

+ Oversee and keep track of all Museum staff, visitors, faculty, volunteers, contractors, consultants, ID badge holders and others as outlined by the Command Center’s standard operating procedures.

+ Maintain access control using security technology, response, intervention and documentation.

+ Maintain contact with Police and Fire, and Emergency Medical authorities in accordance with the command center’s standard operating procedures as well as any other local, state or federal authorities.

+ Maintain contact with various other private area institutions as required. Provide leadership support for all museum security supervisors, officers, and contract security providers working for the Museum.

+ Support all requests for assistance from any caller with respect and patience to maintain a standard of excellence for both internal and external customer service.

+ A flexible schedule and ability to work for extended periods inside the command center is necessary to support team.

+ Maintain and ensure that all systems information and protocols for the command center and the Museum remain completely confidential as required by Protective services rules and regulations, command center standard operation procedures and the Museum’ confidentiality agreement

+ Operate a computer with Windows and Linux operating systems. Produce documents created in the Microsoft office suite and Open Office programs. Maintain proficiency in the operation of all software programs used in the Command Center operation.

+ Operate and maintain a computer aided dispatch system to track security personnel throughout every shift.

+ Perform other duties as required.

Qualifications/Requirements

+ Bachelor’s degree in criminal justice, or related discipline or technical degree preferred or equivalent combination of experience & education.

+ Experience in museum or other type of cultural institution, call center, network operations center, security/police, emergency or medical environment.

+ Experience with radio communication, and / or alarm monitoring operation, access control, computer aided dispatch. Proficiency with computer hardware and software packages.

+ Knowledge of security alarm and surveillance systems preferred. Ability to operate a computer with Windows and learn other systems as needed.

+ The ability to collect data and produce reports for analysis and decision-making.

+ Ability to work well and effectively under pressure in individually or as part of a team.

+ Discretion and judgment in handling confidential matters.

+ Experience supporting integrated IT security platforms – card readers, motion detection strikes, magnetic locks, IP cameras or other related security technology.

+ General knowledge of the principles and concepts of computer programming and training. Computer hardware and software proficiency, typing, use of database software, communications equipment and access programming. Desire to expand computer and technical skills.

+ Relevant certifications (e.g. CPP, PSP, CISSP) are a plus.

+ Obtain and maintain CPR/AED/First Aid certification, TSA-STA certification.

+ Excellent customer service skills coupled with the ability to work in a fast-paced high volume environment.

+ Possesses excellent, written and verbal communication skills.

+ Plans time and priorities in an effective manner to achieve goals for sustainable results.

+ Anticipates & identifies business issues to align priorities and impact organizational results.

+ Uses skillful questioning to draw out information for diagnosing the situation.

+ Uses work forums to communicate, evaluate issues, and share best practices.

+ Maximizes technology information tools for product and customer knowledge and identifies improvements.

+ Demonstrates strength in analytical, problem solving, creative thinking abilities, decision-making and organizational skills with ability to handle multiple tasks and prioritize and handle diverse, stressful situations. Process complex concepts and assimilates information effectively.

+ Professional demeanor with the ability to work in a diverse workforce.

+ Collects and considers key information to effectively analyze/troubleshoot problems and make recommendations.

The Museum reserves the right to change job descriptions.

Overnight Schedules:

**Wed to Sat;** 12:00am to 8:00am

**Fri to Tue;** 12:00am to 8:00am

SALARY RANGE AND SCHEDULE:

35 Hours per Week

Salary: $32.96 per hour (excludes shift differential)

_The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law._