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Job Description

Overview:

Insight Global is in search of a Field Service Engineer to provide our healthcare customers with on-site equipment service for the portfolio of Radiology equipment including: preventive maintenance, emergency service and installation support service. The position is also responsible for ensuring the highest levels of customer satisfaction while achieving The Radiology business objectives. This role will also tap into a willingness to acquire and use sales skills

Day to Day:

Perform preventive maintenance, repairs, and installations at end user customer sites using approved procedures and documentation.

Utilize resources and self-knowledge to effectively troubleshoot and repair technically complex equipment.

Responsible for organizing daily work schedule and coordinating with territory teammates to ensure efficient operations

Maintain mobile inventory. Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for refurbishment/replenishment.

Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end-user customers, purchasing agents and asset managers to help finalize sales.

Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities.

Complete work orders accurately to ensure customer billing aligns with company policies.

Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory.

Ensure all proprietary information is safe guarded from external personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment

Demonstrated ability to work in a fast-paced self-directed environment with proven ability to prioritize, schedule, and organize own work activities.

Strong verbal and written competencies

Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software

Ability to travel within assigned territory and nationally (including overnight and extended time periods depending on territory assignment and training requirements)

Must hold a current, valid, and unrestricted driver's license.

Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.

Physical requirements: able to lift and/or push over 30 pounds, able to stand and walk for extended periods of time and able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time Associates degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline.

Also qualified are candidates with equivalent military training in areas such as electronics, aviation, IT, computer science with 2 years of applicable experience or high school diploma/GED with training (including certifications) in areas listed with 3 years of applicable experience.

Prior work experience in hospital setting or with customer service null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].