• Service Delivery Manager

    Ascension Health (Glendale, WI)


    Details

    + **Department:** Market Technology Team

    + **Schedule:** Monday - Friday, 8 hour shift

    + **Location:** Milwaukee, Wisconsin and willing to travel (20%)

     

    Benefits

     

    Paid time off (PTO)

     

    Various health insurance options & wellness plans

     

    Retirement benefits including employer match plans

     

    Long-term & short-term disability

     

    Employee assistance programs (EAP)

     

    Parental leave & adoption assistance

     

    Tuition reimbursement

     

    Ways to give back to your community

     

    _Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._

    Responsibilities

    Manage the delivery of services against agreed upon performance metrics and oversee the execution of governance responsibilities.

     

    + Own the business relationship with key stakeholders in the local health system.

    + Addresses identified issues escalated by governance teams and refers issues to appropriate leaders and managed partners for resolution.

    + Provide guidance to business and legal teams with contract changes, negotiations and terminations.

    + Ensures vendors' contractual compliance by tracking and managing performance against Service Level Agreements (SLAs) and other contract terms.

    + Collaborate with managed service providers and vendors to ensure business needs and budget are met in the ministry.

    + Assist managed service partners with training, directing, development and evaluation of staff.

    + Collaborate on needs analysis for customer service, upgrades or changes to systems.

    + Recommend cost-effective hardware/software solutions.

    + Manage multiple projects, often through subordinate project managers or coordinators.

    + Ensure resources and organization structure are in place and operating effectively; and anticipate conflicting needs and proactively resolve them.

    + Direct, develop, and present to management various analyses that include organization, systems, feasibility and cost/benefit studies, implementation plans.

    + Exercise judgment and influence on key technical decisions, standards, policies, environment selection, architecture, data flows and technical solutions.

    + Assist in the development of plans for installations, conversions and upgrades to ensure minimal impact on end users while providing required outcomes.

    Requirements

    Education:

    + High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.

    + 3 years of leadership or management experience preferred.

    Additional Preferences

    + Technical background.

    + Experience with ServiceNow.

    + Infrastructure and/or healthcare technology.

    + Leadership experience.

    + Relationship building skills.

    + Experience workign with Managed Service Providers.

    + Experience facilitating technical calls to drive resolution

     

    Why Join Our Team

     

    When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

     

    Equal Employment Opportunity Employer

     

    Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

     

    For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.

     

    As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

     

    Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

     

    Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

     

    E-Verify Statement

     

    This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

     

    E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)