• Vendor Operations Support Rep (Hybrid)

    MAPFRE Insurance (Webster, MA)


    Vendor Operations Support Rep (Hybrid)

     

    Date: May 20, 2025

    Location:

    Webster, MA, US

     

    Company: MAPFRE

     

    At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community.

     

    + **_For Employees_** _:_ We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.

    + **_For Customers_** _:_ In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.

    + **_For the Community_** : Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

     

    This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference.

    Job Summary:

    The Vendor Operations Support Representative serves as the primary subject matter expert supporting strategic partners and service providers. This role ensures seamless onboarding, access management, and operational alignment between MAPFRE and its vendors. The coordinator collaborates with IT, leadership, and vendor teams to maintain compliance, resolve access issues, and uphold high service standards.

    Responsibilities:

    + Lead onboarding and access planning for vendor employees.

    + Maintain and update onboarding tools, access logs, and workflow documentation.

    + Act as liaison between IT and business units to resolve access issues.

    + Ensure timely access provisioning and deactivation via platforms like One Identity and ServiceNow.

    + Support vendor training, quality reviews, and knowledge sharing.

    + Participate in IT-related projects as a subject matter expert.

    + Monitor and report on operational KPIs and access-related metrics.

    Skills/Abilities:

    + Forward-thinking and proactively recognizes when change is needed to improve the process, policy, and ultimately the customer’s perception of MAPFRE.

    + Strong understanding of the work environment and related KPIs.

    + Obsessed with the Customer Experience. Drives change and innovation with technical expertise and consistent quality evaluations.

    + High attention to detail and a proactive, customer-focused mindset.

    + **Skills & Qualifications**

    + 4–6 years of relevant experience in operations, IT coordination, or vendor management.

    + Strong communication, organizational, and problem-solving skills.

     

    Thank you for considering MAPFRE Insurance as part of your career journey.

     

    We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.

     

    If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at [email protected] .

     

    _We are proud to be an equal opportunity employer._

     

    **Nearest Major Market:** Worcester

    **Job Segment:** Recruiting, Call Center Representative, Operations Manager, Call Center, Human Resources, Customer Service, Operations