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Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

At Lees Marketplace, our Courtesy Clerks play a vital role in providing exceptional guest service at the front end of the store. This role focuses on bagging groceries carefully, assisting guests with loading items, retrieving carts, and keeping the front of the store clean and organized. Courtesy Clerks are the final point of contact with guests and help create a positive and lasting impression.

Primary Position Duties:

Key Duties and Responsibilities:

+ Greet guests warmly and offer friendly, helpful service.

+ Bag groceries carefully and efficiently, following food safety and weight distribution guidelines.

+ Assist guests with carrying groceries to their vehicles.

+ Retrieve carts from the parking lot and return them to the store in a safe and timely manner.

+ Assist with general cleanliness of the front end, including spills, trash removal, sanitation procedures, and stocking bagging stations/check stands with needed supplies.

+ Be of assistance to in any capacity necessary to ensure proper store and guest support.

Guest Service:

+ Greet and assist guests in a friendly and courteous manner, offering assistance in any way possible.

+ Provide knowledgeable answers to guest inquiries.

+ Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.

+ Provide excellent guest service by acknowledging guests promptly and attending to their orders accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner.

+ Proactively ask each guest if they would like help taking their groceries to their car, and assist them promptly and respectfully when requested.

+ Maintain awareness of guest needs in the checkout area and provide timely support to cashiers, rotating between each check stand as needed.

+ Promptly responding to service codes requesting assistance at the check stands.

+ Always being present on the frontend for guest assistance unless otherwise directed by a supervisor.

+ Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

+ Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards program.

Product Handling:

+ Bag groceries with care, following proper bagging procedures to prevent damage and ensure food safety

+ Separate items such as raw meat, chemicals, and fragile products to avoid cross-contamination

+ Ensure heavy or bulky items are bagged appropriately and double-bagged when needed

+ Assist in returning go-backs or misplaced products to the correct shelves when assigned

+ Assist with product facing throughout the store as directed by a supervisor during slower periods. Ensure items are pulled forward, properly aligned with the correct shelf tags, and not over-faced, maintaining a clean, organized appearance that reflects a “grand-opening” standard of presentation

+ Report any damaged or leaking products to supervisors or remove them from circulation if instructed

Cleanliness and Safety:

+ Being proactive in regularly collecting carts from the parking lot, ensuring safe conditions for guests and vehicles. Collects and

+ Wears proper safety apparel when collecting carts

+ Routinely monitor carts, cart corrals, parking lots, and walkways for debris, trash, or hazards, and promptly remove or report them to maintain a clean and safe environment for guests and team members.

+ Remove trash and keep bagging stations stocked and tidy throughout the shift

+ Maintain a clean and organized work area.

+ Follow all safety and sanitation procedures.

+ Report any safety hazards or equipment issues to management.

+ Contributes towards the cleaning responsibilities in the department as management sees fit.

Cash Handling (if applicable):

+ Operate cash registers and handle transactions accurately.

+ Follow store policies on returns, exchanges, and refunds.

+ Ensure the security of cash and other financial transactions.

+ Uses POS and register system only when directed by the Frontend Manager/Supervisor.

Team Collaboration:

+ Work cooperatively with team members to achieve store goals. Support cashiers by staying attentive and ready to assist with bagging or cart retrieval.

+ Communicate with team members to ensure efficient checkout flow and guest assistance

+ Work closely with other courtesy clerks to divide duties, share responsibilities, and ensure all tasks are completed.

+ Accept feedback from supervisors and cooperate with team leadership to improve service.

+ Jump in to assist with other store needs as directed, demonstrating flexibility and a team-first attitude.

+ Participate in team meetings and training sessions.

+ Work in a fast-paced, sometimes crowded, sales environment with tact and patience.

+ Assist with price checks as directed by Cashiers, Service Desk, and/or Leadership.

+ Attends departmental, store and company meetings as required.

+ Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed.

+ Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

+ Leads by example in upholding Lee’s Marketplace standards of integrity, customer service, and respectful teamwork.

Position Requirements:

+ **Age Requirement:** 16yrs+ **Availability:** Flexible availability, including evenings, weekends, and holidays

Physical Requirements:

+ Ability to stand, walk, twist, sit, and bend for extended periods.

+ Ability to lift and carry items weighing up to 50 pounds.

+ Manual dexterity for handling small objects and operating equipment.

+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.

+ Occasionally stoop, crouch, kneel, or crawl.

+ Prolonged periods standing and walking.

+ Must be able to access and navigate all areas of the store.

+ Must be able to lift up to 50 pounds at times.

+ Lifting may include floor to shoulder and overhead lifting repeatedly.

+ Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

+ Cart retrieval straps or push tools

+ Cart sanitizing equipment or wipes

+ Safety vests (when collecting carts in the parking lot)

+ Wheeler

+ Sanitizing stations or spray

+ Trash Shoot

+ Step stools

+ Crates

+ Brooms, dustpans, and floor sweepers

+ Box cutters

+ Towels or cloths for cleaning spills

+ Temperature-controlled rooms

+ Computers

+ Phones/Intercom

+ Any other items seen fit for role

Education or Skills:

Education and Experience:

+ High school diploma or equivalent preferred. Students actively pursuing a high school diploma or GED are welcome to apply.

+ No previous work experience required. Must demonstrate a willingness to learn.

Skills and Abilities:

+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.

+ Ability to work in a fast-paced environment.

+ Basic math skills for handling cash transactions.

+ Ability to read and follow instructions.

+ Good verbal communication skills.

+ Excellent and consistent customer service skills.

+ Self-motivated

+ Customer Service Driven

+ Reliable

Benefits:

Compensation:

+ Competitive hourly wage/salary.

+ Paid time and a quarter on Sundays

+ Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.

+ 10% discount, restrictions apply

+ Ace Hardware Discount at Lees Ace Hardware locations

+ Paid Time Off to those who qualify

Work Environment:

+ Friendly and supportive team atmosphere.

+ Opportunities for career advancement and professional development.

+ Safety forward atmosphere

+ Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

**Note:** This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.