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PRG SYSTEM SPECIALIST - DOPL

Posting Begin Date: 2025/06/03

Posting End Date: 2025/06/13

Work Type: Full Time

Minimum Salary: 27.12

Maximum Salary: 28.93

Pay Rate Type: Hourly

Description

State of Idaho Opportunity

Program System Specialist

About the Agency: The Division of Professional and Occupational licenses provides consumer protection and public safety through its regulation of more than 250,000 licensees within more than 45 Boards and Commissions here in the great State of Idaho. To learn more about the Agency, please visit our website at: dopl.idaho.gov

This Program System Specialist position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans.

Description

The Program System Specialist will analyze, plan, coordinate, and monitor the development, modification, and implementation of the automated system for a major statewide program; provide training and consultation; perform related work.

Example of Job Responsibilities

1.System development and implementation.

+ Develops and recommends system operations policies and procedures

+ Analyzes, interprets, and monitors federal and state regulations/policies for system impact and identifies and recommends implementation methods, procedures, and time frames

+ Determines and monitors priorities for system enhancements

+ Analyzes implementation alternatives and prepares issue papers

+ Develops specifications for software modifications by IT staff

+ Identifies and recommends enhancements and modifications to the automated system

+ Participates in Joint Application Development (JAD) process with IT staff

+ Provides guidance to IT staff on program requirements and impact of system changes on other program systems

+ Coordinates problem resolution with representatives from interfacing systems

+ Researches and prepares observation reports of system problems from follow-up by IT staff

+ Reviews case processing errors to evaluate and/or develop corrective actions

+ Analyzes, assesses impact and develops specifications for implantation of changes in system data

+ Participates on disaster recovery, interface planning, and other committees

+ May establish, document, monitor, and coordinate system security procedures for program users and approve access

+ Supervise other staff

2. Testing and documentation.

+ Develops detailed test criteria and conducts/oversees testing Identifies cases meeting specific test criteria and ensures cases cover all testing criteria

+ Documents and analyzes test results Identifies programming problems and their causes and advises programmers

+ Approves implementation of tested programs

+ Develops procedures for implantation of regulation changes

+ Maintains documentation of system functions including logic, data elements, reporting requirements, and output

+ Develops and implements reconciliation procedures

+ Responds to audit findings

+ Plans and presents system demonstrations

+ Develops and oversees maintenance of user/help desk manuals

3. Training/consultation.

+ Plans and conducts training for system users and trainers

+ Develops training aids and material

+ Responds to user inquiries and resolves problems

+ Provides information to and liaison between field staff, management and IT staff

+ Coordinates information exchanges with other department units and outside agencies

Minimum Qualifications

Some knowledge of training methods.

Experience: interpreting and applying laws and regulations; analyzing system output data and data integrity; researching, identifying, and independently resolving automated case processing problems; providing technical assistance to the program's automated system users; translating technical material into easily understandable oral and written communications.

BEST RETIREMENT AVAILABLE IN THE NATION!

We have the one of the Nation's best state retirement systems (https://www.persi.idaho.gov/) (PERSI) that offers a lifetime benefit.

EXCELLENT BENEFITS!

+ Generous vacation and sick leave accrual beginning as soon as you start

+ 11 paid holidays per year

+ Excellent medical, dental and vision insurance (https://ogi.idaho.gov/benefits-plans/) - employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental

+ Paid parental leave

+ Multiple savings plans, optional 401K, and optional 457

+ Basic life insurance for employee and family

+ Wellness programs

+ Ongoing training opportunities

+ An opportunity for student loan forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

+ And more!

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.