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Description

Are you an innovative builder ready to transform Amazon’s customer shopping experience? Then we have the right role for you!

For millions of customers worldwide, the Amazon name is synonymous with lightning-fast delivery – and the Delivery Experience (DEX) team takes it to the next level, providing those customers with innovative ways to get what they want and need now, enabling the choices they make on every order, every day. We are pioneers in retail invention, and we tackle enormous technical challenges to ensure rapid, fast delivery.

In this role, you will lead building a new initiative from the ground up. As an effective communicator, you will engage with S-TEAM leadership through both written and verbal communications. Your track record should show success in making high judgement decisions, fostering strong partnerships, advocating for customers, and influencing partner teams. You need to be comfortable with ambiguity, and thrive in a fast pace, start up environment.

Your responsibilities will include setting the CX vision, and collaborating with tech partners to develop scalable solutions. You will create experimental frameworks, analyze results, and structure scalable programs across diverse customer use cases and touchpoints.

Basic Qualifications

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience technical product management

Preferred Qualifications

- Experience working directly with Engineers on product enhancements

- Experience in project management methodologies, business analysis, or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.