• Facilities Operations Service Center Dispatcher,…

    Boston University (Boston, MA)


    FACILITIES OPERATIONS SERVICE CENTER DISPATCHER, Facilities Management & Planning

    Job Description

    FACILITIES OPERATIONS SERVICE CENTER DISPATCHER, Facilities Management & Planning

     

    Category

     

    Charles River Campus --> Professional

     

    Job Location

     

    BOSTON, MA, United States

     

    Tracking Code

     

    25500876930602

     

    Posted Date

     

    6/2/2025

     

    Salary Grade

     

    Grade 46

    Position Type

    Full-Time/Regular

     

    This is for an Overnight position. The Facilities Operations Service Center Dispatcher serves as the central point of contact for all facilities-related communications, both emergency and non-emergency.

     

    This role operates on a 24/7 basis, including after-hours, weekends, and holidays, ensuring continuous support for all facilities operations.

     

    Key responsibilities include receiving, documenting, and dispatching service requests and trouble calls to the appropriate trades, custodial, or management personnel. The Dispatcher utilizes a computerized dispatch system to manage activity logs, create work orders, and maintain accurate documentation of all communications and actions taken.

    Required Skills

    Dispatchers are expected to answer calls professionally and ensure each issue is addressed thoroughly and efficiently.

    They are responsible for:

    + Creating and managing work orders.

    + Maintaining accurate activity logs and documentation.

    + Communicating relevant information via email to appropriate stakeholders.

    + Notifying management staff of serious issues in a timely manner.

    + Coordinating external service calls when necessary.

     

    In addition to call handling, Dispatchers monitor a range of automated alarm systems (e.g., HVAC, electrical, fire alarm, and plumbing). Upon receiving alerts, they assess the situation, initiate the appropriate response, and ensure that all information is logged and communicated to the relevant personnel.

     

    Dispatchers also play a key role in emergency communication, including the issuance of facilities-related emergency notifications via systems such as Everbridge. They are responsible for assessing and directing the initial response to facilities-related emergencies, ensuring effective communication with Facilities Management and the broader university community.

     

    This position requires excellent communication, multitasking, and decision-making skills, as well as the ability to remain calm and professional under pressure.

     

    _We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor._

    Required Skills

    **Job Location:** BOSTON, MA

    **Position Type:** Full-Time/Regular

    **Salary Grade:** Grade 46

     

    To apply, visit https://jobs.silkroad.com/BU/External/jobs/315488 (https://apptrkr.com/6273129)

     

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