• Application Analyst

    Robert Half Technology (Des Moines, IA)


    Description

    Application Administrator

     

    Compensation: $60,000–$90,000 annually

     

    We are seeking a highly motivated Application Administrator to join our dynamic team. This role is focused on supporting a wide array of applications within the Microsoft and IT Service Management (ITSM) ecosystem. The ideal candidate will drive workflow optimization, support system administration tasks, and serve as a customer-facing resource, including direct interaction with executives, such as the CEO. If you're looking for an exciting opportunity to leverage your technical expertise while engaging with senior leadership, this role is perfect for you!

     

    For immediate and confidential consideration, send a current resume to Kristen Lee on LinkedIn or apply directly to this posting today!

    Key Responsibilities:

    Application Administration

     

    + Support and manage applications such as Microsoft Teams (including Calling features), SharePoint, and ITSM platforms like Avante Neurons and ServiceNow.

    + Work within IT service management systems to edit and optimize workflows for improved functionality.

    + Lead process enhancements using ITSM tools to ensure efficiency and proper workflow management.

     

    Microsoft Ecosystem Support

     

    + Oversee Microsoft Azure, Intune, Group Policy (GP), O365, AutoPilot, Entra, and MS Teams Calling to ensure seamless operation and user satisfaction.

    + Ensure the effective deployment and maintenance of Microsoft tools and services, troubleshooting issues as needed.

     

    Customer Interaction

     

    + Act as a customer-facing representative to ensure top-tier support and communication for application-related needs.

    + Build rapport with senior executives, including the CEO, while addressing technical concerns and providing solutions effectively.

    Requirements

    Qualifications:

    + A minimum of 5 years’ IT experience (out of at least 9 years of total professional experience).

    + Strong expertise in ITSM platforms (e.g., Avante Neurons, ServiceNow) with demonstrated success in optimizing workflows.

    + Proficiency with the entire Microsoft Stack, including Azure, Intune, O365, SharePoint, AutoPilot, Entra, and MS Teams Calling.

    + Strong understanding of system administration and technical problem-solving for integrated business applications.

    + Exceptional communication skills; ability to engage with executives and ensure customer satisfaction.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .