"Alerted.org

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company’s Information Digital Technology & Security (IDT&S) organization is currently seeking a **Mid-Level Executive Support End User Specialist** to join the Infrastructure & Operations, End User Support team in **Seattle, WA** .

As an End User Specialist for Executive Services, you will have excellent people, communication, technical and organizational skills, with a successful track record of accountability for end-to-end service delivery of Boeing enterprise product tools and capabilities and have a passion to provide excellent customer service and end user experience.

The Executive Services team delivers consultative services, technical assistance and professional support to Boeing executives and their support staff. They provide end-to-end support for a variety of technology needs for on-site and off-site, high-visibility events, as well as support for executive-user computing and mobile devices. The selected candidate will also be assigned and responsible for a set of company executives and their staff support (Executive Office Administrators) to identify and define customer needs, understand the solution context, and provide best in class/white glove service to your customer set.

Position Responsibilities:

+ Identify, evaluate, and resolve complex computing delivery systems and network problems

+ Train users in the use of equipment or software, provide technical assistance and support

+ Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

+ Prepare evaluations of software or hardware, and recommend improvements or upgrades

+ Set up/install, and configure company mobile devices such as smartphones and tablets

+ Perform a multidiscipline range of technical systems and application activities.

+ Install, configure and maintain multiplatform systems hardware, software and components

+ Develop, design, integrate and maintains computer applications

+ Prepare release planning for software and hardware across the system

+ Ensure system conforms with architectural objectives

+ Evaluates complex system's production readiness and supportability

+ Perform the restoration of routine to complex computing service operations

+ Integrate security solutions into information systems

+ Escalate problems as appropriate

+ Assist with conference room meeting set up as required

Basic Qualifications (Required Skills/Experience):

+ 4+ years of experience in software development or an advanced technical support role

+ 3+ years of experience with direct, face-to-face interactions with customers

+ 3+ years of experience performing software integration with hardware, firmware, and other software, including coordination with interfacing technical teams

+ 3+ years of experience troubleshooting network and hardware issues

+ 1+ years of experience administering user system access and establishing safeguards to protect information to meet network security requirements

Preferred Qualifications (Desired Skills/Experience):

+ Bachelor's degree or higher

+ Experience communicating with all levels from individual contributors to executives

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $83,300 – $112,700

Applications for this position will be accepted until **Jun. 10, 2025**

**Export Control Requirements:** This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

**Export Control Details:** US based job, US Person required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.