"Alerted.org

Pay Rate

$71,070 per year to $90,640 per year

Telecommute Status

Hybrid

How many days a week at a regular work location?

2 days onsite

Announcement

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

Job Description

PRIDE Industries

Job Description

**Job: ** Admin/ Work Order Manager

**Job Code: ** AA147 - PR-Production Control Mgr

**HR Title Group:** Commercial Contracts (Facilities)

**Salary Grade:** E15

**FLSA Status: ** Exempt

**Approval Date: ** June 2023

SUPERVISES:

There are direct reports with this position.

POSITION SUMMARY:

Under minimal supervision, the Production Control Manager supports the administrative support aspects of contract work order service line agreements as well as the completion requirements. This position provides oversight of the Work Control and large admin support team in monitoring, and supporting crucial work order workflow and closure functions, of moderate complexity, to ensure efficient and timely performance execution, requiring the use of judgment and discretion on a regular frequency. Routinely interfaces with PRIDE operations field staff. This position requires a high level of project management skill to support multiple contracts.

TYPICAL DUTIES:

1. *Identifies critical work order flow efforts, monitoring key milestones to provide accurate and timely data to avoid customer penalties.

2. *Collects, reviews and audits output data to ensure data integrity between PRIDE and customer’s systems.

3. *Routinely interfaces with customer’s ‘Customer Service Center’ to responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction.

4. *Creates, monitors, analyze and evaluates work order KPIs to provide weekly, monthly and quarterly reports to upper management.

5. *Interprets company policies to workers; knowledge of all Microsoft Office software and able to learn and use institutional software systems by supporting program delivery by utilizing customer Computer Aided Facilities Management (CAFM) and other designated customer systems.

6. *Initiates or suggests plans to motivate workers to achieve work goals; researches and develops resources that create timely and efficient workflow; recommends measures to improve workflow methods, quality of product, and working conditions to increase efficiency of department; analyses and resolves work problems.

7. *Supervises employees; ensures a competent, motivated team through hiring, training, development, counseling and reviewing the performance of employees.

8. *Routinely interfaces and advises PRIDE’s facilities operations staff to resolve problems.

9. Performs other duties and special projects as assigned.

***** DenotesEssential Job Function

MINIMUM QUALIFICATIONS:

• Supervisory skills to hire qualified employees, provide for their professional development, administer performance management and disciplinary processes effectively, and address employee relations appropriately;

• Ability to establish priorities and solve a wide range of business, operational and strategic management problems;

• Flexibility to respond to changing work priorities and handle numerous projects at the same time.

• Knowledge of work order and project management;

• Ability to effectively supervise and develop assigned team to meet strategic goals;

• Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by senior management, customers, employees, public, and/or PRIDE’s board of directors;

• Demonstrated leadership, organizational, reasoning, problem solving and analytical skills;

• Human relations skills to build effective relationships with team, customers and public;

• Exceptional customer service skills;

• Advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software;

• Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation;

• Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Seven or more years of increasingly responsible professional facility management and contracting experience with a wide variety of contract and facility related documents;

• CFM, PMP or equivalent(s) certifications are preferred;

EDUCATION REQUIREMENTS:

Bachelors Business Administration or related field

A comparable combination of formal education and work experience will be considered.

CERTIFICATES REQUIRED: 

The following licenses or certificates may be required depending on local, state and/or contract requirements:

Valid Driver's License

PHYSICAL REQUIREMENTS:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

Viewing computer screen

Keyboarding

Maneuvering in and around the worksite

Standing and walking

Bending, kneeling, squatting, and stooping

WORK ENVIRONMENT:

Work is performed in a business office environment with limited privacy and exposure to noise from others conducting business on the telephone. Occasionally requires work in semi hazardous areas and exposure to the outdoors. Frequent travel is required. Employees may be required to work in excess of 8 hours in a day and/or 40 hours per week.

DISCLAIMER:

The above informationonthis description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployeestothis job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

_At PRIDE, we make a difference in the lives of many, one job at a time._

How to Apply

If you are interested in working for this unique organization that blends business with a social mission, please apply online at   www.prideindustries.com

Visit our website to learn more!

PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.

Thank you

**Pay Rate** _$71,070 per year to $90,640 per year_

**Job ID** _2025-19061_

**Type** _Full Time Regular_

**Location** _US-CA-Roseville_

**Additional Information** _By applying for this job, you acknowledge that the position may require access to, or involvement with, defense-related articles, services, and technical data subject to the International Traffic in Arms Regulations (ITAR). You understand that compliance with ITAR regulations is a condition of employment and that you may be required to obtain the necessary authorization for access to ITAR-controlled information. Proof of U.S. citizenship or legal permanent residency may be required. Any offer of employment is contingent upon satisfactory completion of security background checks and compliance with ITAR regulations. If you have questions or concerns about ITAR compliance, please feel free to contact us for more information._

Our commitment to an inclusive workplace

PRIDE Industries is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We embrace the unique differences of our employees because that is what drives innovation and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations.