"Alerted.org

Job Title: IT Manager FLSA: Exempt

Position Type: Full time Department: Information Technology

Salary Range: $95,000 – tbd Reports to: VP Operations

Core Focus

Role will manage IT infrastructure and applications such as ERP, WMS, EDI, B2B/B2C ecommerce systems and security policies. Additional responsibilities include managing help desk support and maintenance of on-prem and cloud infrastructure.

Job Description

Role and Responsibilities

+ Manage infrastructure projects, including server, network and telecom projects.

+ Managed all Electronic Data Interchange.  Maintain current EDI, add new trading partners, implement new EDI formats and documents.

+ Manage support of computer software systems through third party provider. Assist helpdesk support.

+ Manage third party vendors that dial with ERP, website and interfaces.

+ Prepare and manage budgets for new projects, ongoing IT operations, and capital investments in software system.

+ Ensure security and PCI policies are current and enforced. Collaborating with internal and external providers.

+ Analyzes and documents user information needs or business problems and recommends the most effective/efficient system solution.

+ Prepares user and technical documentation for the implementation and support of new and/or modified systems.

+ Designs and implements application integration between systems.

+ Assists in staff development by training employees and vendors and serving as an informational resource regarding policies and procedures.

+ Provides assistance and expertise in implementing and troubleshooting systems; addressing complaints and resolving complex problems including user support.

+ Assists with and manages coordination of projects; leads and coordinates work of others to develop, test, install and modify systems.

+ Maintains professional knowledge of current trends and developments in the field and applies pertinent new knowledge to performance of other responsibilities.

+ Maintains a consistent, high quality, customer-focused approach when conducting business and providing services or products to clients, the general public and other external customers.

+ Interacts with all levels of personnel in a way that promotes respect, encourages cooperation, and contributes to excellent performance.

Qualifications and Education Requirements

+ ERP system experience.

+ EDI management, implementation and support experience.

+ Knowledge of databases and database structure

+ Problem analysis and solution skills.

+ Bachelor’s degree, 4 to 6 years of related experience, a combination of course work (at least 30 hours) and experience may substitute for the degree; industry-specific certification preferred.

+ Project Management experience.

+ Skills in requirements gathering, designing, prototyping, troubleshooting, and supporting users

+ Ability to maintain effective working relationships with those contacted in the course of work

+ Ability to effectively manage time, and communicate clearly

+ Ability to maintain a customer focus in providing technology services

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

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