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The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Branch Experience team as:

Branch Experience Senior Specialist

This opportunity may be perfect for you if you have experience in:

> Excellent Customer Service and Communication Skills

> Documentation and administrative accuracy

> Excels in a detail-oriented, regulatory environment

About this position:

Supports and assists Customer Experience Division in meeting established goals and complying with applicable laws and regulations.

Essential Job Functions:

> Properly maintain files and documentation to align with department standards, policies and procedures.

> Perform critical functions including cash orders and shipments for bank.

> Complete compliance reporting, management reports, and reconciliation of accounts to include teller differences and AML risk codes.

> Prepare and review branch-generated documentation for accuracy and follow-up.

> Provide administrative support for various department needs and assist in projects as appropriately.

> Facilitate special projects as designated by Branch Experience Management.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having

Education/Certifications/Experience:

> Associate's degree or equivalent experience required

> 3 years of experience in customer service, banking, or related experience required

Skills/Knowledge:

> Exceptional communication skills, both written and verbal; comfortable communicating with customers, co-workers, vendors, and management

> Proven quality customer service skills: ability to anticipate and interpret customer needs

> Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook

> Strong organizational skills and ability to prioritize multiple tasks/projects to meet deadlines

> Ability to identify and analyze problems and make recommendations for resolution

Physical Demands:

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

> Medical, Dental, and Vision Insurance and Flexible Spending Plan

> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

> Education and Tuition Reimbursement

> Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $19.25 - $23.00 per hour commensurate with experience and education.

Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.

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