• SHBP Employer Services Specialist 3

    State of Georgia (Fulton County, GA)


    SHBP Employer Services Specialist 3 (00185893)

    • Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/68592/other-jobs-matching/location-only)

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    Administrative & Operations Support (https://careers.georgia.gov/landingpages/administrative-operations-support-opportunities-at-team-georgia-16)

     

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    Community Health, Georgia Department of - DCH

     

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    May 27, 2025 Post Date

     

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    Please visit the DCH jobsite link to review the job posting and apply:

    If interested, please apply to:

    https://www.governmentjobs.com/careers/dchga/jobs/4953212/shbp-employer-services-specialist-3-00185893

     

    Applicants who do not apply using the DCH Jobsite link provided above will NOT be considered.

     

    For other DCH career opportunities, please visit: https://dch.georgia.gov/dch-employment

     

    The Georgia Department of Community Health (DCH) is one of Georgia’s four health agencies serving the state’s growing population of almost 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP), and includes Healthcare Facility Regulation, impacting one in four Georgians. Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state’s most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s four program divisions. DCH employees are based in Atlanta, Cordele and across the state.

     

    DCH is currently seeking qualified candidates for the position of SHBP Employer Services Specialist with the State Health Benefit Plan Division (SHBP).

     

    Under general supervision, this position will support the staff that communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations and resolved escalated member issues related to the State Health Benefit Plan (SHBP), which serves a membership of over 650,000. This includes coordination with the SHBP eligibility vendor and internal Department of Community Health (DCH) staff. The Employer Services Specialist serves as a key liaison between Employer Services, vendors, and third-party administrators. They are responsible for providing accurate, complete, and timely information using all available resources. The role includes responding to inquiries, addressing internal and external complaints. This is a hybrid position that requires in-office and remote work with the approval of the supervisor. The days and frequency in the office can change at any time during employment based on the business needs of the organization.

    Please visit the DCH jobsite link to review the job posting and apply:

    If interested, please apply to:

    https://www.governmentjobs.com/careers/dchga/jobs/4953212/shbp-employer-services-specialist-3-00185893

     

    Applicants who do not apply using the DCH Jobsite link provided above will NOT be considered.

     

    For other DCH career opportunities, please visit: https://dch.georgia.gov/dch-employment

     

    High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121).

     

    Additional Information

     

    + Agency Logo:

    + Requisition ID: ADM0IF4

    + Number of Openings: 1

    + Advertised Salary: 35,618.70 - 46,245.72

    + Shift: Day Job

    + Posting End Date: Jun 10, 2025