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Customer Service Officers - 4/18/25- $27/hr -$31/hr (#726)

Palo Alto, CA, United States of America

$27.00 -$31.00

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Overview

Join one of the fastest-growing and largest privately-held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while beingrecognized by Forbes as one of America’s Best Employers in 2021 and 2022. (https://www.sunstatessecurity.com/sunstates-named-best-midsize-employer-2022-by-forbes/)

At Sunstates Security, we're committed to hiring, developing and retaining a diverse and exceptionally qualified workforce. As a result, our employees are skilled, knowledgeable and dedicated to providing clients with flawless security service and the peace of mind that comes with it. We work hard to recruit and to retain the best and the brightest people for each client and every site location. We instill in our employees the Sunstates promise to provide a safe, disciplined and friendly work environment with an opportunity for career advancement. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Skills / Requirements

HIRING IMMEDIATELY

Sunstates Security is hosting a Hiring Event for Flex & Part-time Day/Swing Customer Service Officers in the San Jose area. These positions offer a pay rate of $27/hr- $31/hr - with weekly pay.

Date and Time: Friday, April 18, 2025, from 10:00AM - 2:00PM.

Hiring Event Location:

Regus - Palo Alto

3000 El Camino Real, Building 4 - Office 215

Palo Alto, CA 94301

This is a walk-in event. Come prepared to interview with our hiring managers.

Complete a full application at www.SunstatesSecurity.com

Bring the following documents

+ I9

+ Direct Deposit or Voided check

+ Guard Card

+ CPR/ Power to Arrest & Weapons of Mass Destruction

Requirements:

+ CA Guard Card/ 40hr Certification preferred

+ Must have Power to Arrest & Weapon of Mass Destruction Certificate

+ CPR certification preferred

+ Must be 21 years of age or older

+ Valid driver's license with a clean driving record and more than 4 years of driving experience

+ Excellent customer service skills

+ Speak English fluently, read and comprehend English, and be able to compose coherent written reports in English.

+ Those with law enforcement, military, or security experience encouraged to attend

Responsibilities:

+ Welcoming, checking in, and directing visitors in a highly visible and customer service-oriented environment.

+ Provide exceptional customer service by upholding our standards in a friendly, professional, and courteous manner. Natural composure and an infectious attitude towards arising issues with the ability to adapt quickly and develop practical solutions with minimal supervision.

+ Prepare all required written reports in an ongoing and timely manner, including but not limited to: Daily Activity Reports (DAR’s) and Incident Reports.

+ Operating phones, radios, and computer systems such as MAC IOS, Microsoft Office 365, and Google Suite.

+ Monitoring Closed Circuit Television (CCTV) and alarm panels for emergencies and potential issues.

+ Following site-specific post orders, passing down messages, and being in compliance with employee handbook guidelines at all times.

+ Conduct interior and exterior patrols within an office and industrial complex.

A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Shift Supervisor must read and become extremely knowledgeable of Post Orders and SOP and will be able to act quickly and efficiently according to such directives.

Education Requirements (Any)

High School diploma or equivalent

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

+ Affordable Care Act compliant Medical Benefits Program

+ Dental Insurance Program

+ Free Life Insurance

+ Disability Insurance

+ Paid Time Off & Bereavement Leave

+ Paid Holidays

+ Direct Deposit or Pay Cards

+ Employee Incentives

+ Referral Bonuses

+ Employee of the Month Award

+ Education Reimbursement

+ Service Awards

+ Employee Involvement Initiatives

+ Management Mentoring and Support

+ Career Advancement

+ 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan, Educational Assistance

This job reports to the Operations Manager

This is aFull and Part-Timeposition2nd Shift,3rd Shift,Weekends.

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