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Job Title: ESS Account SpecialistJob Description

The Enterprise Special Services team is expanding rapidly and is seeking a highly skilled and motivated Account Specialist to enhance the shipper experience for vendors and sellers who use Inbound Transportation services. As we continue to innovate within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through coaching and performance management. In this role, you will work directly with shippers to create solutions and take action to improve shipper performance metrics.

Responsibilities

+ Monitor, verify, and present data daily.

+ Overcome transportation disruptions and other barriers in real time.

+ Identify transportation defect root causes.

+ Maintain daily logs on assigned shippers.

+ Lead weekly calls with assigned shippers.

+ Conduct Daily Business Review stand-up calls.

Essential Skills

+ Proficiency in account management and customer service.

+ Expertise in Excel.

+ Strong problem-solving skills related to logistics, transportation, intermodal, and supply chain.

Additional Skills & Qualifications

+ Good relationship-building and organizational skills.

+ Effective communication skills.

+ Ability to manage disruptions as they occur.

+ Supply chain technical skills.

+ Experience from diverse industries such as party planning, event coordination, real estate, sales, and restaurants.

Work Environment

This position offers a hybrid work environment with 3 days a week in-office, transitioning to 5 days a week in-office in Summer 2025. The role includes a 2-week in-person training period.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jun 17, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.