• Customer Quality Engineer

    Actalent (Berea, KY)


    Job Title: Customer Quality EngineerJob Description

     

    We are seeking a dedicated Customer Quality Engineer to enhance our response to customer complaints and lead cross-functional teams in root cause analysis and implementing robust countermeasures. This role also supports new product launch activities and continuous improvement efforts within the automotive manufacturing environment.

    Responsibilities

    + Respond promptly to customer complaints with an initial 24-hour response.

    + Lead cross-functional teams to conduct root cause analysis and implement effective countermeasures.

    + Support new product launch activities, including preparing PPAPs and submitting data for customer approvals.

    + Support PSW production runs.

    + Implement, monitor, and review SPC programs and activities.

    + Provide support and data to other departments as necessary.

    + Work continuously to reduce defects in the area of responsibility through cross-functional continuous improvement teams.

    + Prepare daily, weekly, and monthly progress reports for management.

    + Track continuous improvement results through measurable reports and graphs.

    Essential Skills

    + Proficiency in Microsoft Excel for data analysis.

    + Capability in blueprint reading.

    + Experience in automotive manufacturing.

    + Familiarity with calipers and micrometer.

    + Knowledge of Supplier Quality, PPAP, APQP, and Automotive Quality standards.

    + Strong skills in Microsoft Office.

    + Experience as a Quality Engineer.

    + Change planning proficiency.

    + Understanding of Fishbone diagrams.

    + Competence in QA testing and Quality assurance processes.

    + Expertise in 8D and 5WHY problem-solving techniques.

    + Knowledge in metrology and CMM.

    + Skills in dimensional inspection.

    Additional Skills & Qualifications

    + 1-3+ years of experience in quality manufacturing.

    + Knowledge of APQP processes.

    + Preferred: Bachelor's Degree.

    + Experience in Metrology and dimensional layouts.

    + OEM-facing experience with companies like GM, Ford, Toyota, Stellantis.

    Work Environment

    You will be working in a first shift from 7:45 AM to 5:00 PM in a dynamic and sometimes dirty automotive environment. The facility is not temperature controlled, and there is exposure to manufacturing areas. The role involves occasional lifting and moving of up to 50 pounds. Domestic travel up to 30% may be required, based on emergency needs at customer sites. Additionally, employees are required to work one Saturday every three months on rotation. The position offers 10 days of accrued PTO based on a 40-hour work week and 6 standard paid holidays.

    Pay and Benefits

    The pay range for this position is $31.25 - $40.86/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Berea,KY.

     

    Application Deadline

     

    This position is anticipated to close on Jun 17, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.