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Description

The City of Tampa is actively seeking a ambitious and outgoing Technical Support Analyst/ AV Technician to join their support team. This person will be a member of their tier one support team that is the first line of defense to support the City employees. Their 24/7 Help Desk team currently consists of 7 FTE's and 4 contractors, who are the first line of support to the Mayor's Office, City Departments, City Council, Police Department, and Fire Department. This person will be spending the majority of their time providing support to their 4,000 city employees to address and troubleshoot software and hardware issues. The work week for this individual will be approximately 35 hours per week

Skills

Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Windows 10, Active directory, support, desktop

Top Skills Details

Help desk support,Help desk,Troubleshooting,Customer service,Service desk,Windows 10,Active directory

Additional Skills & Qualifications

• Technical Support, successful candidate should have over one year of experience. • General Support, successful candidate should have at least one year experience in installing and configuring computer equipment. • Should hold current certifications in ITIL and/or CompTIA A+ (not required, but preferred). • Interact with City of Tampa employees in a user-friendly and empathetic manner, irrespective of their technical proficiency. • Provide first-level technical support for hardware, software, and network-related issues through various communication channels, including phone, email, and remote assistance tools. • Log all support requests, incidents, and resolutions in a centralized ticketing system for tracking and reporting purposes. • Maintain a comprehensive knowledge base to facilitate quick problem-solving and assist end-users with frequently encountered issues. • Assist with mobile devices, including configuration, troubleshooting, and maintenance of cellular and portable communication devices, Apple and Android devices, cellular connectivity, and virtual meetings. • Extend specialized support for mobile devices, including setup, configuration, troubleshooting, and application assistance. Ensure that mobile devices seamlessly integrate with the City's IT infrastructure and enhance mobile productivity. • Diagnose, troubleshoot, and resolve technical problems efficiently to minimize downtime and disruptions. • Escalate complex issues to appropriate internal or external teams while maintaining ownership and communication with the end-user until resolution. • Assist in configuring, installing, and maintaining various hardware components, including computers, printers, scanners, and mobile devices. • Offer support for standard software applications, operating systems, and specialized software used by City of Tampa departments. • Assist users and departments in the setup and configuration of virtual meetings, ensuring optimal audio, video, and connectiv

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tampa,FL.

Application Deadline

This position is anticipated to close on Jun 8, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.