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Description

Key Responsibilities:

+ Assess and validate the readiness of operational and IT teams to support the upgraded commercial lending platform.

+ Ensure training plans are in place, executed, and effective for all impacted user groups, including business operations, IT support, and front-line staff.

+ Identify and track operational risks related to people, process, and technology readiness.

+ Collaborate with change management, training, and business leads to ensure communication plans and training materials are aligned with project milestones.

+ Conduct readiness assessments, gap analyses, and mock cutover exercises to validate preparedness.

+ Support the development of runbooks, support models, and post-go-live stabilization plans.

+ Provide regular reporting on readiness status, risks, and mitigation plans to program leadership.

+ Identification of controls, associated risk, and mitigation design changes through risk assessment and control design activities

Required Qualifications:

+ 5+ years of experience in operational readiness, change management, or business transformation roles.

+ Experience supporting enterprise system implementations in financial services, ideally involving AFS Level III, AFS Vision, or nCino.

+ Strong understanding of training lifecycle management, including needs assessment, delivery tracking, and effectiveness evaluation.

+ Familiarity with ITIL, incident management, and support model design.

+ Excellent communication, facilitation, and stakeholder engagement skills.

Preferred Qualifications:

+ Experience with organizational change management frameworks (e.g., Prosci, ADKAR).

+ Bkgrd in risk management or business continuity planning.

+ Familiarity with cutover planning, command center operations, or hypercare support.

+ Certifications such as PMP, Prosci, or ITIL Foundation are a plus.

Pay and Benefits

The pay range for this position is $70.00 - $85.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 16, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.