• Help Desk Analyst (Active Secret Clearance)

    TEKsystems (Tripler Amc, HI)


    Description

    Must have 5+ years’ experience in helpdesk support.

     

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    Associate or bachelor’s degree or equivalent.

     

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    Provide help desk support and shall receive, analyze, troubleshoot, and resolve all incidents across multiple Enterprise Services and application teams.

     

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    Under general supervision, provides second-tier support to end (1)users for PC, server, mainframe applications and hardware.

     

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    Handles problems that the first tier of help desk support is unable to resolve.

     

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    May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

     

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    Simulates or recreates user problems to resolve operating difficulties.

     

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    Recommends systems modifications to reduce user problems.

     

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    Maintains currency and high level of technical skill in field of expertise.

     

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    Escalates more complex problems to Senior Level.

     

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    IAT Level I Certification Required

     

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    Active Secret Clearance

     

    Skills

     

    Help desk support, Service desk, Troubleshooting, Customer service

     

    Top Skills Details

     

    Help desk support,Service desk,Troubleshooting,Customer service

     

    Additional Skills & Qualifications

    Additional Skills & Qualifications

    Deploy new and replacement End User Devices (EUDs), to include initial imaging, installation, deployment and management of computers, application software, and commercial off-the-shelf software packages. All EUD deployments shall be documented in the designated ticketing system. Contractor shall ensure all EUDs are fully compliant with all Information Assurance (IA) and top-down directed controls to include, but not limited to, Antivirus, Data at Rest, Host based Security System, Microsoft Endpoint Configuration Manager, and other clients, agents, or settings. Document IA compliance checks in ticketing system. Work also includes creation of associated active directory accounts and application of security groups for new equipment

    Experience Level

    Intermediate Level

    Pay and Benefits

    The pay range for this position is $25.00 - $34.50/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in TRIPLER AMC,HI.

     

    Application Deadline

     

    This position is anticipated to close on Jun 16, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.