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Description

Our client is looking for a Business Analyst 4 to provide excellent customer service supporting both project and work request needs. This person will have the opportunity to join inflight projects focused on implementing new IT solutions to provide increased efficiencies and public support. These IT solutions leverage current technologies and include working with subject matter experts, vendors, and the public. Key responsibilities include being the liaison between the client and the project stakeholders, as well as providing expert facilitation and elicitation to help develop strategy and requirements for future enhancements and related work projects. In addition, as part of the overall support for Agency Partners, this person will be a critical member of the client Business Analyst team, participating in various related work requests and contributing to the operational activities of the BA team. The ideal candidate will possess client process experience; strong facilitator experience for requirements elicitation; experience with gap fit analysis and requirements refinement for an inflight project.

Customer service and being a champion to ease customer compliance with client policies and practices are key performance expectations for this person. They must be able to quickly gain a working understanding of applicable constraints and enablers and help Agency Partners navigate those for the success for their projects and work requests. A common day would include attendance in various standing meetings for each of the projects, as well as those that include the BA team – being able to confidently speak to current activities in each, listening to understand needs, and helping to provide input that assists in meeting the objectives of the respective meetings. In addition, related work will include preparing for and facilitating discussions with stakeholders to complete analysis and drive to consensus for requirements and priorities. Session outcomes will be captured in notes, specification documents and/or user stories.

Business Analyst Position General Description:

• Candidates must have a minimum of 6-8 years of general BA experience.

• Facilitation of requirements elicitation meetings; experience with gap fit analysis and requirements refinement.

• Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

• Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements. Develops RFPs. Assist in deployment and management of end-user reporting tools and platforms. Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions. Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.

• Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Familiar with relational database concepts, and client-server concepts. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project manager. A certain degree of creativity and latitude is required

Specific Position Experience Required:

• Minimum of 6-7 years conducting business process review and requirements elicitation and documentation

• Minimum of 5 years developing and/or managing user stories on Agile development project(s)

• Minimum of 2 years working directly with senior management in facilitating discussions to determine strategy, develop road maps and/or gain consensus to resolve opposing positions

• Minimum of 2 years supporting the development of or compliance to statement of work and/or other work agreements/contracts

• Minimum of 2 years working on projects developing/implementing IT solutions for public use

• Minimum of 1 year working on IT infrastructure projects

• Minimum of 1 year working with programs governed by state and/or federal regulations

Skills

Business analysis, Infrastructure, Agile, Azure DevOps, Requirement gathering, Business requirements, Requirements gathering

Additional Skills & Qualifications

Skill

Candidates must have a minimum of 6-8 years of general BA experience

Skill

Minimum of 6-7 years conducting business process review and requirements elicitation and documentation

Skill

Minimum of 5 years developing and/or managing user stories on Agile development project(s)

Skill

Minimum of 2 years working directly with senior management in facilitating discussions to determine strategy, develop road maps and/or gain consensus to resolve opposing positions

Skill

Minimum of 2 years supporting the development of or compliance to statement of work and/or other work agreements/contracts

Skill

Minimum of 2 years working on projects developing/implementing IT solutions for public use

Skill

Minimum of 1 year working on IT infrastructure projects

Skill

Minimum of 1 year working with programs governed by state and/or federal regulations

Education

Bachelor's Degree Required

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $35.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lansing,MI.

Application Deadline

This position is anticipated to close on Jun 12, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.